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We're on Cloud 9
Updated October 26, 2023

We're on Cloud 9

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloud 9 Software

Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud based product from any of our locations, as well as from the comfort of home when needed. It is modern and easily one of the most approachable software products I have ever used.
  • Customer service
  • Troubleshooting
  • Updates
  • Glitches are frequent
  • Better initial training
  • ease of use
  • dependability
  • Cloud based
  • The ability to check our numbers using the data miner is awesome
  • Patient tracking
Cloud 9 has been a dream since transitioning from Orthotrac. It is modern, cloud based, and easy to customize to our practices needs and priorities.

Do you think Cloud 9 Software delivers good value for the price?

Yes

Are you happy with Cloud 9 Software's feature set?

Yes

Did Cloud 9 Software live up to sales and marketing promises?

Yes

Did implementation of Cloud 9 Software go as expected?

Yes

Would you buy Cloud 9 Software again?

Yes

I was having a difficult time creating letters and having the questionnaire port over the correct exam results. The IT team was able to help walk me through adjusting what needed to be done. I was able to chat with them via their online portal.

Using Cloud 9 Software

20 - Clinical assistants, Doctors, Admin assistants, Financial/Insurance assistants
  • Entering clinical notes
  • Scheduling appointments
  • Communicating with staff
  • Sending photos to patients
  • Communicating with patients
Easy to use!

Evaluating Cloud 9 Software and Competitors

  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
Speak with other users

Cloud 9 Software Implementation

Better training/trainors
  • Implemented in-house
Change management was a big part of the implementation and was well-handled
  • Training was lacking

Cloud 9 Software Support

I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, the traditional package has been super helpful.
Yes - It took quites sometime for the problem to get resolved. I know that myself and other users were facing the same issue. Although it was frustrating on my end, I know that the team was working on it and eventually it was resolved!
Every once in a while my letters get locked up (always an issue on my end) and I love that I can just call up and say: "Help! My letters are locked" Or better yet, the chat feature is a game changer to me for support. I can't always call when I'm with patients, but I CAN text!! And its so easy to get my issue resolved even while I'm still working with the patient and Doc!

Using Cloud 9 Software

Easy peasy! Easy to navigate and start using from day one!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
Not well integrated
Inconsistent
  • Charting
  • Adding patients
  • Scheduling
  • Questionnaires
  • Letter Formatting
Yes, but I don't use it