athenaOne vs Epic | TrustRadius

What users are saying about

Score 7.9 out of 10

Based on 5 reviews and ratings

Score 8.3 out of 10

Based on 35 reviews and ratings

Feature Set Ratings

Billing and Claims Management

athenaOne

Feature Set Not Supported

N/A

9.2

Epic

92%

Epic ranks higher in 5/5 features

Real-time eligibility verification

N/A

0 Ratings

9.0

90%

5 Ratings

Claims management

N/A

0 Ratings

9.5

95%

5 Ratings

Coding

N/A

0 Ratings

9.2

92%

6 Ratings

Patient billing

N/A

0 Ratings

9.4

94%

6 Ratings

Financial Reporting

N/A

0 Ratings

8.9

89%

5 Ratings

Patient Scheduling

athenaOne

Feature Set Not Supported

N/A

8.9

Epic

89%

Epic ranks higher in 5/5 features

Rule-based scheduling

N/A

0 Ratings

9.3

93%

6 Ratings

Automated appointment reminders

N/A

0 Ratings

9.0

90%

5 Ratings

Automated patient check-in

N/A

0 Ratings

9.0

90%

4 Ratings

Multi-location support

N/A

0 Ratings

8.7

87%

5 Ratings

Calendar interface

N/A

0 Ratings

8.4

84%

6 Ratings

Electronic Medical Records

athenaOne

Feature Set Not Supported

N/A

8.8

Epic

88%

Epic ranks higher in 10/10 features

Charting / document management

N/A

0 Ratings

9.2

92%

6 Ratings

Templates

N/A

0 Ratings

9.2

92%

6 Ratings

Patient portal

N/A

0 Ratings

9.2

92%

6 Ratings

Mobile/tablet support

N/A

0 Ratings

8.6

86%

6 Ratings

Fax integration

N/A

0 Ratings

8.2

82%

4 Ratings

Integration with other EMR and PM systems

N/A

0 Ratings

8.2

82%

6 Ratings

Workflow automation

N/A

0 Ratings

8.9

89%

4 Ratings

Speech recognition

N/A

0 Ratings

8.9

89%

4 Ratings

Customization

N/A

0 Ratings

8.6

86%

6 Ratings

E-prescribing

N/A

0 Ratings

9.1

91%

6 Ratings

Medical Security and Privacy

athenaOne

Feature Set Not Supported

N/A

9.3

Epic

93%

Epic ranks higher in 4/4 features

HIPAA compliance

N/A

0 Ratings

9.4

94%

6 Ratings

Role-based permission levels

N/A

0 Ratings

9.2

92%

6 Ratings

Data backups and redundancy

N/A

0 Ratings

9.2

92%

6 Ratings

Local mode / networking failsafe

N/A

0 Ratings

9.4

94%

6 Ratings

Workflow and Scale

athenaOne

Feature Set Not Supported

N/A

8.8

Epic

88%

Epic ranks higher in 3/3 features

Task tracking

N/A

0 Ratings

8.6

86%

6 Ratings

Specialty-specific workflows

N/A

0 Ratings

9.0

90%

6 Ratings

Multi-office / multi-physician capabilities

N/A

0 Ratings

8.8

88%

6 Ratings

Attribute Ratings

athenaOne is rated higher in 1 area: Likelihood to Recommend

athenaOne

100%

1 Rating

9.4

Epic

94%

6 Ratings

athenaOne

N/A

0 Ratings

9.2

Epic

92%

5 Ratings

athenaOne

N/A

0 Ratings

9.1

Epic

91%

7 Ratings

Pros

Very easy to keep track of quality measures.
Easy to track suspect conditions, care gaps.
Easy to review performance of providers across the whole organization.

Read full review

Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

View all 1 answers on this topic

Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.

Read full review

Verified User

Professional in Other

Hospital & Health Care Company, 1001-5000 employees

View all 6 answers on this topic

Cons

At this point I can not think of anything that I am missing.

Read full review

Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

View all 1 answers on this topic

Difficult to find what you need.
Almost impossible to correct mistakes.
Multiple screens must be navigated to get to what you want.

Read full review

Verified User

Project Manager in Engineering

Medical Practice Company, 11-50 employees

View all 6 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Usability

No score

No answers yet

No answers on this topic

Epic 9.2

Based on 5 answers

Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.

Read full review

Verified User

Administrator in Quality Assurance

Non-Profit Organization Management Company, 10,001+ employees

View all 5 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Epic 9.1

Based on 7 answers

Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.

Read full review

Caitlynn Dickerson

Administrative Coordinator

Johns Hopkins HospitalHospital & Health Care, 10,001+ employees

View all 7 answers on this topic

Alternatives Considered

SOAPWARE, Centricity, Amazing charts

Read full review

Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

View all 1 answers on this topic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.

Read full review

Verified User

Employee in Professional Services

Hospital & Health Care Company, 5001-10,000 employees

View all 6 answers on this topic

Return on Investment

At least 2-3% increase in revenue collection.
Timely note completion rate went up.
Increase in payments from insurers for P4P.

Read full review

Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

View all 1 answers on this topic

Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.

Read full review

Verified User

Professional in Other

Hospital & Health Care Company, 1001-5000 employees

View all 6 answers on this topic

athenaOne

Epic

athenaOne

Epic

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

athenaOne

Epic

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

athenaOne

Epic

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

athenaOne

Epic

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

athenaOne

Epic

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

athenaOne

Epic

athenaOne

Epic

athenaOne

Epic

Likelihood to Recommend

athenaOne

Epic

Pros

athenaOne

Epic

Cons

athenaOne

Epic

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Usability

athenaOne

Epic

Support Rating

athenaOne

Epic

Alternatives Considered

athenaOne

Epic

Return on Investment

athenaOne

Epic

Add comparison