athenaOne vs. Epic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaOne
Score 6.5 out of 10
N/A
athenahealth headquartered in Watertown offers athenaOne, an integrated suite of its products providing a total medical practice management solution.N/A
Epic
Score 8.7 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Pricing
athenaOneEpic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaOneEpic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
athenaOneEpic
Top Pros
Top Cons

No answers on this topic

Features
athenaOneEpic
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaOne
-
Ratings
Epic
9.3
5 Ratings
19% above category average
Real-time eligibility verification00 Ratings8.94 Ratings
Claims management00 Ratings9.34 Ratings
Coding00 Ratings9.45 Ratings
Patient billing00 Ratings9.45 Ratings
Financial Reporting00 Ratings9.24 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaOne
-
Ratings
Epic
8.8
5 Ratings
10% above category average
Rule-based scheduling00 Ratings9.45 Ratings
Automated appointment reminders00 Ratings8.64 Ratings
Automated patient check-in00 Ratings8.93 Ratings
Multi-location support00 Ratings8.64 Ratings
Calendar interface00 Ratings8.35 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaOne
-
Ratings
Epic
9.1
5 Ratings
22% above category average
Charting / document management00 Ratings9.25 Ratings
Templates00 Ratings9.55 Ratings
Patient portal00 Ratings9.45 Ratings
Mobile/tablet support00 Ratings8.75 Ratings
Fax integration00 Ratings8.63 Ratings
Integration with other EMR and PM systems00 Ratings8.25 Ratings
Workflow automation00 Ratings9.93 Ratings
Speech recognition00 Ratings9.43 Ratings
Customization00 Ratings8.75 Ratings
E-prescribing00 Ratings9.75 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaOne
-
Ratings
Epic
9.3
5 Ratings
10% above category average
HIPAA compliance00 Ratings9.25 Ratings
Role-based permission levels00 Ratings9.25 Ratings
Data backups and redundancy00 Ratings9.25 Ratings
Local mode / networking failsafe00 Ratings9.45 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaOne
-
Ratings
Epic
8.9
5 Ratings
13% above category average
Task tracking00 Ratings8.75 Ratings
Specialty-specific workflows00 Ratings8.95 Ratings
Multi-office / multi-physician capabilities00 Ratings8.95 Ratings
Best Alternatives
athenaOneEpic
Small Businesses
Kareo Practice Management
Kareo Practice Management
Score 6.9 out of 10
athenaClinicals
athenaClinicals
Score 8.9 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.7 out of 10
eClinicalWorks
eClinicalWorks
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaOneEpic
Likelihood to Recommend
10.0
(1 ratings)
10.0
(6 ratings)
Usability
-
(0 ratings)
9.2
(4 ratings)
Support Rating
-
(0 ratings)
9.4
(5 ratings)
User Testimonials
athenaOneEpic
Likelihood to Recommend
athenahealth
Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.
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Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
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Pros
athenahealth
  • Very easy to keep track of quality measures.
  • Easy to track suspect conditions, care gaps.
  • Easy to review performance of providers across the whole organization.
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Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
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Cons
athenahealth
  • At this point I can not think of anything that I am missing.
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Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
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Usability
athenahealth
No answers on this topic
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Support Rating
athenahealth
No answers on this topic
Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Alternatives Considered
athenahealth
SOAPWARE, Centricity, Amazing charts
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Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Return on Investment
athenahealth
  • At least 2-3% increase in revenue collection.
  • Timely note completion rate went up.
  • Increase in payments from insurers for P4P.
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Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
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