5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 5 reviews and ratings
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 35 reviews and ratings
Feature Set Ratings
Billing and Claims Management
athenaOne
Feature Set Not Supported
N/A
9.2
Epic
92%
Epic ranks higher in 5/5 features
Epic ranks higher in 5/5 features
Real-time eligibility verification
N/A
0 Ratings
9.0
90%
5 Ratings
Claims management
N/A
0 Ratings
9.5
95%
5 Ratings
Coding
N/A
0 Ratings
9.2
92%
6 Ratings
Patient billing
N/A
0 Ratings
9.4
94%
6 Ratings
Financial Reporting
N/A
0 Ratings
8.9
89%
5 Ratings
Patient Scheduling
athenaOne
Feature Set Not Supported
N/A
8.9
Epic
89%
Epic ranks higher in 5/5 features
Epic ranks higher in 5/5 features
Rule-based scheduling
N/A
0 Ratings
9.3
93%
6 Ratings
Automated appointment reminders
N/A
0 Ratings
9.0
90%
5 Ratings
Automated patient check-in
N/A
0 Ratings
9.0
90%
4 Ratings
Multi-location support
N/A
0 Ratings
8.7
87%
5 Ratings
Calendar interface
N/A
0 Ratings
8.4
84%
6 Ratings
Electronic Medical Records
athenaOne
Feature Set Not Supported
N/A
8.8
Epic
88%
Epic ranks higher in 10/10 features
Epic ranks higher in 10/10 features
Charting / document management
N/A
0 Ratings
9.2
92%
6 Ratings
Templates
N/A
0 Ratings
9.2
92%
6 Ratings
Patient portal
N/A
0 Ratings
9.2
92%
6 Ratings
Mobile/tablet support
N/A
0 Ratings
8.6
86%
6 Ratings
Fax integration
N/A
0 Ratings
8.2
82%
4 Ratings
Integration with other EMR and PM systems
N/A
0 Ratings
8.2
82%
6 Ratings
Workflow automation
N/A
0 Ratings
8.9
89%
4 Ratings
Speech recognition
N/A
0 Ratings
8.9
89%
4 Ratings
Customization
N/A
0 Ratings
8.6
86%
6 Ratings
E-prescribing
N/A
0 Ratings
9.1
91%
6 Ratings
Medical Security and Privacy
athenaOne
Feature Set Not Supported
N/A
9.3
Epic
93%
Epic ranks higher in 4/4 features
Epic ranks higher in 4/4 features
HIPAA compliance
N/A
0 Ratings
9.4
94%
6 Ratings
Role-based permission levels
N/A
0 Ratings
9.2
92%
6 Ratings
Data backups and redundancy
N/A
0 Ratings
9.2
92%
6 Ratings
Local mode / networking failsafe
N/A
0 Ratings
9.4
94%
6 Ratings
Workflow and Scale
athenaOne
Feature Set Not Supported
N/A
8.8
Epic
88%
Epic ranks higher in 3/3 features
Epic ranks higher in 3/3 features
Task tracking
N/A
0 Ratings
8.6
86%
6 Ratings
Specialty-specific workflows
N/A
0 Ratings
9.0
90%
6 Ratings
Multi-office / multi-physician capabilities
N/A
0 Ratings
8.8
88%
6 Ratings
Attribute Ratings
- athenaOne is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
athenaOne
100%
1 Rating
9.4
Epic
94%
6 Ratings
Usability
athenaOne
N/A
0 Ratings
9.2
Epic
92%
5 Ratings
Support Rating
athenaOne
N/A
0 Ratings
9.1
Epic
91%
7 Ratings
Likelihood to Recommend
athenaOne
Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.

Verified User
Employee in Professional Services
Hospital & Health Care Company, 5001-10,000 employeesPros
athenaOne
- Very easy to keep track of quality measures.
- Easy to track suspect conditions, care gaps.
- Easy to review performance of providers across the whole organization.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
Epic
- Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
- Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
- Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.

Verified User
Professional in Other
Hospital & Health Care Company, 1001-5000 employeesCons
athenaOne
- At this point I can not think of anything that I am missing.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
Epic
- Difficult to find what you need.
- Almost impossible to correct mistakes.
- Multiple screens must be navigated to get to what you want.

Verified User
Project Manager in Engineering
Medical Practice Company, 11-50 employeesPricing Details
athenaOne
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Epic
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
athenaOne
No score
No answers yet
No answers on this topic
Epic
Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.

Verified User
Administrator in Quality Assurance
Non-Profit Organization Management Company, 10,001+ employeesSupport Rating
athenaOne
No score
No answers yet
No answers on this topic
Epic
Epic 9.1
Based on 7 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Administrative Coordinator
Johns Hopkins HospitalHospital & Health Care, 10,001+ employees
Alternatives Considered
athenaOne
SOAPWARE, Centricity, Amazing charts
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
Epic
Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.

Verified User
Employee in Professional Services
Hospital & Health Care Company, 5001-10,000 employeesReturn on Investment
athenaOne
- At least 2-3% increase in revenue collection.
- Timely note completion rate went up.
- Increase in payments from insurers for P4P.
CEO (Chief Executive Officer)
IPWMedical Practice, 51-200 employees
Epic
- Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
- Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.

Verified User
Professional in Other
Hospital & Health Care Company, 1001-5000 employees