athenaOne vs Epic | TrustRadius

Likelihood to Recommend

Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.

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Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

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Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.

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Verified User

Employee in Professional Services

Hospital & Health Care Company, 5001-10,000 employees

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Feature Rating Comparison

athenaOne

Epic

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

athenaOne

Epic

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

athenaOne

Epic

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

athenaOne

Epic

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

athenaOne

Epic

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Very easy to keep track of quality measures.
Easy to track suspect conditions, care gaps.
Easy to review performance of providers across the whole organization.

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Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

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Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.

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Verified User

Professional in Other

Hospital & Health Care Company, 1001-5000 employees

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Cons

At this point I can not think of anything that I am missing.

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Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

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Difficult to find what you need.
Almost impossible to correct mistakes.
Multiple screens must be navigated to get to what you want.

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Verified User

Project Manager in Engineering

Medical Practice Company, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Epic 9.2

Based on 5 answers

Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.

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Verified User

Administrator in Quality Assurance

Non-Profit Organization Management Company, 10,001+ employees

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Support Rating

No score

No answers yet

No answers on this topic

Epic 9.0

Based on 6 answers

Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.

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Caitlynn Dickerson

Administrative Coordinator

Johns Hopkins HospitalHospital & Health Care, 10,001+ employees

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Alternatives Considered

SOAPWARE, Centricity, Amazing charts

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Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

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Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.

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Verified User

Employee in Professional Services

Hospital & Health Care Company, 5001-10,000 employees

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Return on Investment

At least 2-3% increase in revenue collection.
Timely note completion rate went up.
Increase in payments from insurers for P4P.

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Mohammad Khan

CEO (Chief Executive Officer)

IPWMedical Practice, 51-200 employees

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Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.

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Verified User

Professional in Other

Hospital & Health Care Company, 1001-5000 employees

View all 6 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

athenaOne

Epic

athenaOne

Epic

athenaOne

Epic

Likelihood to Recommend

athenaOne

Epic

Feature Rating Comparison

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

athenaOne

Epic

Cons

athenaOne

Epic

Usability

athenaOne

Epic

Support Rating

athenaOne

Epic

Alternatives Considered

athenaOne

Epic

Return on Investment

athenaOne

Epic

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison