Likelihood to Recommend The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Read full review CMW has less integration capabilities, this is something that can definitely be improved in the future. On a side note, the MS Outlook integration option is excellent. The UI is decent for its purpose and the platform is well suited for a range of business requirements - customer order management, document tracking and approval management. You name it, they have it.
Read full review Pros Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion) User-friendly UI Relatively painless implementation Read full review Graphical workflow builder capability makes it easy to set workflow in form of spreadsheets to improve visibility. Workflow automation in the cloud unifies tasks, documents and resources in real-time. Integration with outlook makes it easy to manage workloads direct to the email. Read full review Cons Standard edition is significantly lighter touch than the (pricier) Enterprise version There are similar solutions on the market that are competitively prices and offer positive user experience Data migration can be tricky at times Read full review I would like to see Comindware Tracker come in a free pricing tier. I would like to see Comindware Tracker offer more granular roles to be assigned to workflow users. I would like to see Comindware Tracker integrate with more ERP systems and to offer more import/export/migration capabilities from other workflow management systems. Read full review Likelihood to Renew Very likely.
Read full review Usability You don't have to be from IT to get started and working on it. They have made it really simple from almost everybody to work on it. You get comfortable real quick as it is similar to Outlook. Max to max you won't take more than 2 weeks to get a hang of it
Read full review Support Rating It's more of drag and drop functionality. It is quite easy to set up. Creation of form is very easy. Support Team of Comindware Tracker is good and very friendly. It is efficient in terms of task management, project management, team management, vendor/client tracking.
Read full review Alternatives Considered Other than trying Comindware Tracker it is newer to me, I have used Adobe software multiple times and are familiar with their products. I won't stack Comindware Tracker against them because they both are amazing. I like using Comindware tracker because it is easy to use and is great for me, it helps optimize and maintain my workflows.
Read full review Return on Investment As our customers vary in size and maturity, the ROI ranges accordingly. For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases. For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution. Read full review Comindware Tracker is versatile and can be used to automate common business processes. Comindware Tracker offers process adjustments and visibility in real time. Comindware Tracker anticipates the organization's document and data management in a unified way. It provides analytical analysis as well as complex reports to help us run our business more efficiently. It is ideal for the automation and execution of processes by classifying tasks. Comindware Tracker helps in quick and easy simplification of operations. Comindware Tracker improves the agility of routine activities. Read full review ScreenShots Aurea Process Screenshots