Automox vs. Help Lightning

Automox is well suited in your are looking for patching management solution for your cloud native workload, if you are using Microsoft Azure for example you can use Azure patch management no doubt but what about application level vulnerabilities Microsoft will not give you that information but Automox will. Also you need to make sure apart from patching your 3rd party apps like Zoom, slack, Chrome or any other software you are using need to be updated on time to get latest features installed you need Automox and it work perfect

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I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.

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Independently Invited by TrustRadius

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• Shows applications installed on a specific asset
• Able to push policies and updates remotely , creating policies is easy.
• Keep track of compliant devices and when is the last time they have connected to the servers
• All the great information provided within one single device

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Sharing graphics, images and other resources.
• Connect remotely with different experts.
• Favors team work, even remotely.

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Independently Invited by TrustRadius

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• There are some applications that updates to the wrong version causing Channel version issues, this then needs to be excluded from the policy and updated via a script.
• Certain software like NET. is not updated
• The worklet / remediation / evaluation system is not always effective, does not work all the time. Needs to be very detailed for it work.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It needs a strong network or signal connection.
• Nothing else.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We really like Automox and have had a very positive experience using the platform. It has made managing and supporting our environment significantly easier, while giving us the visibility and control we need to manage devices effectively. It has simplified a number of operational tasks for our team, and we are very happy with the value and capabilities it provides.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I would rate Automox's overall usability a 9 out of 10. The platform is easy to navigate and provides strong endpoint visibility through a centralized console. Creating policies and identifying vulnerable devices are straightforward tasks. Remediation can be deployed in a few clicks, compared to the significant work involved in manual patching. The interface drastically improves efficiency for our IT team.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I did not need to reach out to support often but when I did the answers were relatively correct and they were answered quickly. The only thing I might "ding" their support on was their lack of understanding of OS's different from Windows and especially Linux. Other than that I was satisfied

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Implementing Automox successfully starts with a clear strategy for organizing and grouping devices based on operating systems, environments, or business criticality. This ensures that patching and configuration policies can be applied with precision. A phased rollout approach is essential—beginning with a pilot group allows teams to test patching schedules, reboot behaviors, and custom Worklets before scaling across the organization. Leveraging Worklets from the start can significantly boost automation by enforcing security baselines and performing routine system tasks. Integration with existing SOC tools, such as SIEMs, enhances visibility and response time by correlating patch compliance with threat intelligence. Additionally, aligning patching schedules with operational downtimes minimizes disruptions, and consistent monitoring and reporting helps maintain compliance and prepare for audits. Overall, Automox offers a streamlined and effective solution, but its true value is unlocked through thoughtful planning, testing, and integration with existing IT and security workflows.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We chose this tool over Automox because, before Automox, we used Intune, and at the time we were on Office 365, so Intune was almost free. Later, the board decided to move from the Microsoft 365 suite to Google Workspace, and Intune's endpoint management costs were high, so we moved to Automox.

I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Time savings are a huge one - like I mentioned earlier, 3rd party app updating used to be entirely manual.
• Endpoint management with the dashboard's convenience and ease of readability is very nice.
• The only negative - more recently, granular per-user options for software update notifications don't seem to be possible unless the user is isolated in their own group.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Makes work team better, even remotely.
• Allows to share important information and get constantly retro alimentations.
• Helps us to respect the Covid-19 prevention measures, while continue working.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info