Item: Automox
Rating: 9
Author: Nathan Briggs

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We need a centralized patching and OS patching tool that can also enable us to enhance our vulnerability remediation capabilities. We also wanted a tool that was lightweight and not too intrusive on the user experience. We are a scale-up tech company that requires real-time patching and OS patching, while also having the flexibility to deploy worklets and scripts to support users.

Pros and Cons

Pros

Patching
Data is displayed for compliance and health checking.
Giving functionality to users through worklets.

Cons

So far, we are delighted with how it performs.
MacOS documentation for Intune.

Return on Investment

Reduced costs - now support is in-house.
More effective reporting and visibility of health status.

Patching

We gained a large amount of visibility of the estate, something we didn't have before with our existing managed service provider. We were able to establish a reliable schedule that met our business needs and ensured the end-user devices were compliant and managed in a manner that worked for us.

Usability

The dashboard provides a quick overview of our current status regarding complaints and outstanding patches, while also enabling us to focus on high-priority and critical patching and understand why older patches remain outstanding. The reporting provides a vast amount of information, depending on the requirements. Although the analytics feature is new, there is significant potential to offer even more impactful insights.

Alternatives Considered

Atera

We felt that Automox provided us with the functionality our MSP offered, including OS and device patching, as well as remote control capabilities, but in a better and more manageable way. We also felt the usability of the tool gave us the ability to be effective in our way of working, as well as integrating with Rapid7 was a massive benefit for us.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

Rapid7 InsightVM, SentinelOne Vigilance

Likelihood to Recommend

Smaller organisations such as ourselves, who have outgrown their MSP but still need to retain control of their system and have visibility of the estate. The tool enables us to have real-time visibility and deploy or remediate as needed. We have also purchased Rapid7, which integrates natively into the product, making it a more powerful tool moving forward.

Automox give you the control and visibility you need.