Item: Automox
Rating: 8
Author: Joel Suthakaran

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We as a company need to be Cyber Security Plus compliant, therefore we need to ensure that our devices are patched regularly. Having over 250 devices, making sure all those devices are updated manually is very difficult. Automox allows me to push updates across the organization via one portal. I then can allow updates to be pushed through an Agent that then updates all devices affected. This allows our tenable reports to be in SLA standards.

Pros and Cons

Pros

Worklet scripts to push via powershell
Autoupdate that you can arrange according to patches
Groups of devices that need certain updates which other devices might not needed.
Show when a devices needs a restart for updates.

Cons

There are some applications that updates to the wrong version causing Channel version issues, this then needs to be excluded from the policy and updated via a script.
Certain software like NET. is not updated
The worklet / remediation / evaluation system is not always effective, does not work all the time. Needs to be very detailed for it work.

Return on Investment

AutoMox saved around 3 hours a day from our Internal IT team, they would have to open tenable and run scan and then arrange meetings with users who have not patched their device, this takes time from our IT guys and from the end users who have not updated.
This also allowed us to decom our WSUS server that was on prem, which we then moved into entra ID and Azure for Domain services, Automox is similar to our old Wsus System, but with more functionality and automation.
Visability was also Major, the ability to both see the numbers of issues coming up and how many we resolve allows us to manage our performance reviews. It allows our senior team how effectivly we are manage the system, and where our resources are being used.

Patching

Many users loved the idea of not having to manually update things, as it can get annoying and hard to remember each software to update. When we rolled this out, we had positive feedback regarding how we are able to automate these updates and remove the stress of them having to do them. This also helped our IT guys, not having to stress, making meetings with users to update their devices, they can just send an update to their devices.

Usability

The user interface is very easy to use, everything is grouped and labeled, I got used to the interfaced with in days, which is rare as other software similar like Tenable patch managment, took me weeks to get used to.

There are a few things that can be changed, however the majority of the layout is excellenet and would recommend

Alternatives Considered

I have used Tenable Patch Management, but the reason I did not go with it is because it uses on prem servers that we have to host instead of using Agent and cloud platform like Automox.

I feel like that is dated as most solutions are now changing into the cloud solutions.

Tenable system is also very hard to navigate and complex policy which makes it hard to get anything done.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

Kandji, Tenable Vulnerability Management, Microsoft Intune

Likelihood to Recommend

I was able to update browsera like edge and chrome which have updates every few days, automatically. No more emails to ask people to update edge or chrome. Display drivers and dell drivers are not visible for users, having Automox update them make it much easier for users as not all of the users are technical.

Comments

Please log in to join the conversation

AutoMox - Patching Saver