Item: Automox
Rating: 7
Author: John J. Rice

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We use Automox for patch remediation and remote support. Unlike most other platforms we can use Automox to patch all of our devices regardless of the OS. Our previous RMM platform was limited in this aspect and Automox not only filled this gap but did so at a lesser price point

Pros and Cons

Pros

Patching
Windows PS scripting
Monitoring of OS

Cons

Remote support of iOS could be better
Remote support of linux is lacking

Return on Investment

ROI is absolutely great. Fantastic pricing
Better handle on missing patches in the environment
Allows better remote patching across all platforms

Patching

Less stress. Less needing to keep on top of the patching process. While its not "set and forget" I can focus more on other aspects of the environment knowing that if the schedule for Automox is set then it will run. Or if the device is off then it will run the next boot cycle.

Usability

Anything can be better but Automox allows me to view my estate from more of a single pane of glass. At least more so than the solution I had in place previously. Setup was painless and very rarely is the information displayed incorrect. Would be nice if it integrated with my security solution but nothing is perfect.

Alternatives Considered

N-able Take Control

I think Automox far exceeds N-able in every category. More intuitive, less expensive, etc. Just a much better platform and more user friendly.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

CrowdStrike Falcon, Microsoft Defender for Business, Microsoft Intune

Likelihood to Recommend

This platform is ideal for any enterprise that is WFH or mostly WFH. I use it for our workstations and our VM environment to patch various things. I use it to patch the OS, applications, web browsers, and update security definitions. These are all scheduled for automation and it works amazingly.

Using Automox

Users and Roles

70 - Automox offers remote end point management and patching software. I had the Automox client installed on all of my Win, Apple, and Linux user endpoints, and servers

Support Headcount Required

1 - We only needed 1 in-house engineer to act as our Automox admin. It took roughly 24 hours to set the software and clinet up to match our needs. Once that was done it was pretty much hands off

Business Processes Supported

endpoint patching
remote access
troubleshooting

Innovative Uses

remote services on/off
running PS scripts
remote software installs

Future Planned Uses

mobile device managament
possible SSO integration

Likelihood to Renew

Great product and very cost effective. We were using N-Able prior to this and the it makes N-Able look dated and antiquated

Evaluating Automox and Competitors

Products Replaced

Yes - N-Able (formerly SolarWinds) RMM. A number of factors were the reasoning behind their replacement but corp reputation was a driver

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Initially I decided on Automox because of integration with Crowdstrike. By the time I realized that integration was removed I was past the point of return

Evaluation Lessons Learned

I would seek out more products that could integrate with Crowdstrike or defender natively

Comments

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Automox...A true game changer for remote patching and support