Automox Modern Patch Management for the Cloud Era

Automox is a versatile endpoint management solution that we use extensively in our organization to address several critical business needs. Vulnerability Management Compliance Operational Efficiency

Improved Security Increased Efficiency Better Compliance Enhanced Visibility Reduced Downtime

1. Involve Cross-Functional Stakeholders - We would engage teams from security, IT operations, compliance, and even end-user support earlier in the evaluation. Their feedback would help ensure the solution aligns with broader organizational needs and not just patching.
2. Conduct a Broader Proof of Concept (PoC) - While our initial PoC was successful, we would expand it to include:

A wider range of OS types (Windows, Linux, macOS)


Remote and air-gapped endpoints


Real-world patching and worklet scenarios
This would give us deeper insight into Automox’s behavior in diverse environments.
3. Benchmark Against Multiple Tools Using a Weighted Scoring Matrix - We would implement a more formalized evaluation matrix with clearly defined criteria like:

Ease of use


Integration capability (SIEM, EDR, SOAR, etc.)


Scalability


Support and documentation


Total cost of ownership
This structured comparison would help validate why Automox stands out versus alternatives.
4. Assess Long-Term Automation Capabilities - In hindsight, we’d emphasize evaluating the flexibility and scalability of Worklets and their role in broader automation strategies, as this has become a major benefit post-implementation.
5. Validate Compliance & Reporting Fit - We would run mock compliance scenarios (e.g., CIS checks, audit reporting) during evaluation to ensure the reporting capabilities align with our internal audit and regulatory needs.

We did not purchase premium support initially, as we wanted to assess the platform’s core capabilities and see if standard support would meet our needs. So far, the documentation and community resources have been sufficient for day-to-day operations. However, we’re keeping premium support in consideration as our use of Automox grows and becomes more central to our security operations.

Yes — there was a time when we encountered a critical issue where scheduled patch deployments were failing silently on a specific group of Linux endpoints. This posed a serious compliance risk, especially in our air-gapped environment where visibility and timing are crucial.
We reached out to Automox support, and the response was exceptional:


Rapid Acknowledgement: The support team acknowledged the ticket within minutes and immediately escalated it due to its potential impact.


Collaborative Troubleshooting: They worked closely with our SOC and infrastructure teams in real-time, guiding us through advanced diagnostics and custom log analysis.


Worklet Assistance: They even helped us create and test a custom Worklet on short notice to apply a workaround until the core issue was resolved in a patch.


Follow-Up & Documentation: After resolution, they provided detailed documentation and follow-up to ensure the issue wouldn’t recur—and offered best practices for ongoing monitoring.