Avaya Call Center Elite vs. Bright Pattern Contact Center
Avaya Call Center Elite vs. Bright Pattern Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
Avaya Call Center Elite | Bright Pattern Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
More Pricing Information |
Avaya Call Center Elite | Bright Pattern Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Call Center Elite | Bright Pattern Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Bright Pattern Contact Center | |
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Likelihood to Recommend | 8.0 (32 ratings) | 10.0 (27 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 10.0 (1 ratings) |
Usability | 9.1 (1 ratings) | 10.0 (27 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | 9.1 (1 ratings) | 10.0 (27 ratings) |
In-Person Training | - (0 ratings) | 8.0 (1 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | 9.1 (1 ratings) | 6.1 (4 ratings) |
Configurability | - (0 ratings) | 8.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Avaya Call Center Elite | Bright Pattern Contact Center | |
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Likelihood to Recommend | Avaya | Bright Pattern, Inc. |
Pros | Avaya | Bright Pattern, Inc. |
Cons | Avaya | Bright Pattern, Inc. |
Usability | Avaya | Bright Pattern, Inc. |
Reliability and Availability | Avaya No answers on this topic | Bright Pattern, Inc. |
Performance | Avaya No answers on this topic | Bright Pattern, Inc. |
Support Rating | Avaya | Bright Pattern, Inc. |
In-Person Training | Avaya No answers on this topic | Bright Pattern, Inc. |
Online Training | Avaya No answers on this topic | Bright Pattern, Inc. |
Implementation Rating | Avaya No answers on this topic | Bright Pattern, Inc. |
Alternatives Considered | Avaya | Bright Pattern, Inc. |
Scalability | Avaya No answers on this topic | Bright Pattern, Inc. |
Return on Investment | Avaya | Bright Pattern, Inc. |
ScreenShots | Bright Pattern Contact Center Screenshots |