AWS Chatbot vs. LivePerson Conversational Cloud

The Best performance for this tools is best describe to be suited as friendly -user with intuitive set up and integration for different paltforms. This tool has a proven sucess that works well for both small and large teams in the organization. The best for operational processes enhancing team environment. Amazing.

Incentivized

Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.

Incentivized

• The real-time efforts has facilitated our need for chatot collaborations.
• Our team productivity has increase upward with the help of direct instructions.
• Centralized communication is vital for in which AWS Chatbot offered to us.

Incentivized

• Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
• Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
• The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.

Incentivized

• The executions of direct chat commands still to look up
• We would love to see the security enhancment
• The real time alerts is challenging to us

Incentivized

• There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
• It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
• There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

Incentivized

LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome

Incentivized

The tool, AWS Chatbot deserves a highest rating in the market. We have been using a AWS and it's other tools and it's quiet impressive. This tool defines the new trends for powered AI.

Incentivized

This tool AWS Chatbot is difinitely Proactive in a sense, it automatically helps identify and addresses issues and problems and prevent making it serious and escalated. Amazing so far!

Incentivized

I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.

• The price for this product is considerably low and manageable.
• We gained an impressive results
• We are able to forecast our expectations and with excellent plan for future

Incentivized

• This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
• Tenfold has also saved me significant time using the 'click-to-dial' feature.
• I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.

Incentivized