What users are saying about
14 Ratings
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Score 8.9 out of 100
32 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

AWS Chatbot

It's perfect to detect any operational issues without going into cloud watch and looking at all the logs. This is a really useful solution where the whole team can be added a central challenge such as Slack and everyone can keep track of the incoming messages. This makes collaboration really easy.I don't see any case where it is less appropriate but you have to understand all the features before start using it.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

The ServiceNow Platform is well suited for automation processes. The amount of apps that can integrate with ServiceNow allow for numerous processes or Flows to be created. Processes around user IAM can be easily created with integration to Azure / AD or Okta. Also the ability to integrate with tools like SolarWinds allow for system related flows to also be created.
Anonymous | TrustRadius Reviewer

Pros

AWS Chatbot

  • You can ask about the status of your cloud computing resources on AWS.
  • Managing resources from a chat and being able to monitor them.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • workflow during a request item
  • approval management for changes, and services
  • service level agreement monitoring
  • ability to spin up a low code application
Anonymous | TrustRadius Reviewer

Cons

AWS Chatbot

  • I believe more functionality must be on the roadmap.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Menus can sometimes be confusing to navigate, unless paired down or customized.
  • More flexibility needed for templates/home pages and graphics placement for company branding.
Anonymous | TrustRadius Reviewer

Support Rating

AWS Chatbot

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Alternatives Considered

AWS Chatbot

Once we have everything on AWS environment we decided to change our solution to AWS Chatbot and we can say it has been meeting all the expectations and we are not missing any feature that we had before.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

Industry experience in Cloud Application not worry for costly hardware management. One single application for all enterprise problems. Easily available on the go. Easily development according to requiremeent.
Anonymous | TrustRadius Reviewer

Return on Investment

AWS Chatbot

  • As we are receiving this kind of alerts almost in real time our response time is being faster and we can have a better solution to our customers.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • We reaps the benefit of Servicenow ITSM, HRSD and ITBM Modules
  • Single application is complete solution
  • Very less manual work and lot of automation.
  • CHatbot, AI, ML support
Anonymous | TrustRadius Reviewer

Pricing Details

AWS Chatbot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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