TrustRadius

Axcient x360Cloud vs. ConnectWise Cloud Backup

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Axcient x360Cloud
Score 7.6 out of 10
N/A
Axcient CloudFinder (formerly from eFolder) is a cloud service (e.g. Office 365) backup service.N/A
ConnectWise Cloud Backup
Score 8.2 out of 10
N/A
SkyKick is a cloud migration solution, from ConnectWise since the late 2024 acquistion. It features cloud backup and cloud management features for control of customer access to cloud resources.
$200
per month for MSPs
Pricing
Axcient x360CloudConnectWise Cloud Backup
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Axcient x360CloudConnectWise Cloud Backup
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Axcient x360CloudConnectWise Cloud Backup
Features
Axcient x360CloudConnectWise Cloud Backup
SaaS Backup
Comparison of SaaS Backup features of Product A and Product B
Axcient x360Cloud
8.4
1 Ratings
7% below category average
ConnectWise Cloud Backup
-
Ratings
SaaS Product Integration8.21 Ratings00 Ratings
Multiple Data Restoration Options9.11 Ratings00 Ratings
Data Auditing and Search7.31 Ratings00 Ratings
Data Storage in the Cloud or On-Premises9.11 Ratings00 Ratings
Best Alternatives
Axcient x360CloudConnectWise Cloud Backup
Small Businesses
Cove Data Protection
Cove Data Protection
Score 9.6 out of 10
VMware Cloud Director
VMware Cloud Director
Score 8.7 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
IBM Cloud for VMware Solutions
IBM Cloud for VMware Solutions
Score 7.6 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
VMware Cloud Director
VMware Cloud Director
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Axcient x360CloudConnectWise Cloud Backup
Likelihood to Recommend
8.6
(3 ratings)
8.9
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Axcient x360CloudConnectWise Cloud Backup
Likelihood to Recommend
ConnectWise
We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.
Verified User
Anonymous
Read full review
ConnectWise
SkyKick does a great job on migrations to Office 365. Their technicians are very helpful in planning the whole process, and the tool itself is quite reliable and resilient. Their cloud backup works OK but it does not provide the most friendly or fastest recovery. It also sits on the expensive side as they charge separately for Exchange and Onedrive/Sharepoint backups.
PM
Pablo Magliola
IT Operations Manager
Read full review
Pros
ConnectWise
  • Service Options
  • Bring your own hardware
  • pricing was some of the most competitive
Dustin Blount | TrustRadius Reviewer
Dustin Blount
Operations Manager
Read full review
ConnectWise
  • Customer Interface for Backups
  • Migration support team
  • Comprehensive backup suite
Gregory McKiernan | TrustRadius Reviewer
Gregory McKiernan
President & CEO
Read full review
Cons
ConnectWise
  • Improvements in ticket resolution
  • Improvements in website/portal functionality
JH
Jerry Harper
CEO (Chief Executive Officer)
Read full review
ConnectWise
  • Response time and [ease] to get hold of
  • Integration with 3rd party apps for billing
PM
Pablo Magliola
IT Operations Manager
Read full review
Support Rating
ConnectWise
No answers on this topic
ConnectWise
Responsive, technically capable, and friendly. Ive always had a good experience working with SkyKick su[[ort.
Gregory McKiernan | TrustRadius Reviewer
Gregory McKiernan
President & CEO
Read full review
Alternatives Considered
ConnectWise
The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what x360Cloud is providing.
Verified User
Anonymous
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ConnectWise
For migration purposes, we have chosen SkyKick over and over again. Their tool just works and does a great job with multiple different sources. Their support team is awesome albeit could be somewhat faster sometimes. Regarding cloud backup, it seems like that space is quite commoditized as every vendor offers the same. SkyKick does have some good promotions on migration costs when signing up for cloud backups as well which makes them more competitive than other vendors.
PM
Pablo Magliola
IT Operations Manager
Read full review
Return on Investment
ConnectWise
  • Competitive pricing for MSP's
  • Client support was top notch and they insured we were able to implement quickly
  • Agent deployment was simple and smoth
Dustin Blount | TrustRadius Reviewer
Dustin Blount
Operations Manager
Read full review
ConnectWise
  • Profitable migration business
  • Profitable backup solution
  • Delivers peace of mind to clients and improves our brand as trusted cloud vendor
Gregory McKiernan | TrustRadius Reviewer
Gregory McKiernan
President & CEO
Read full review
ScreenShots