What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 16 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.5 out of 100
Based on 6 reviews and ratings
Likelihood to Recommend
Axcient x360Recover (formerly BRC)
If you have a mostly Windows environment (virtual or physical doesn't matter) and need the ability to vault those backups off site, this is the product for you hands down.It does support Linux however; it's covered under another product r license separate from the Windows side.DR provides the ability to spin up your backups or system images online for quick and easy access.If you have servers using direct attached iSCSI volumes and need them backed up, this product will provide that ability. Many others still can't backup a volume if its attached via iSCSI.
Network Administrator
Concordance Healthcare SolutionsWarehousing, 501-1000 employees
Infrascale Platform
Well suited for a company that has an extensive virtual environment setup. Definitely a good choice for companies that require an in-depth disaster recovery system, especially when the infrastructure is hosted in house. This system is expensive on a monthly basis, so I would not recommend this to small businesses as there are less expensive alternatives out there.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Feature Rating Comparison
Data Center Backup
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
9.2
Universal recovery
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
9.7
Live recovery
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
8.1
Recovery verification
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
8.0
Business application protection
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
8.9
Multiple backup destinations
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
8.3
Incremental backup identification
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
9.9
Backup to the cloud
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
9.9
Deduplication and file compression
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
10.0
Snapshots
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
10.0
Flexible deployment
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
8.0
Management dashboard
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
8.6
Platform support
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
9.7
Retention options
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
9.7
Encryption
Axcient x360Recover (formerly BRC)
—
Infrascale Platform
9.7
Pros
Axcient x360Recover (formerly BRC)
- Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
- System upgrades are fully inclusive with your service contract, and they are handled directly by support.
- The device is very stable . It rarely if ever requires a reboot.
- Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
- 24-hour overnight shipping of cloud device if needed/
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Infrascale Platform
- Backups. You can customize the schedule and methods and create real snapshots for your important data.
- White Labeled Software. It has real, effective ransomware protection all managed under one place and one white-labeled piece of software that is easy to use for any MSP.
- Price.
Co-Owner
Dawn till Dusk TekInformation Technology and Services, 1-10 employees
Cons
Axcient x360Recover (formerly BRC)
- We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
- Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
- Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
- Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
- Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
- "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
- "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.

Verified User
Engineer in Professional Services
Information Technology and Services Company, 11-50 employeesInfrascale Platform
- The interface can use a serious update. It's understandable, but not modern.
- I don't like the fact that it forced an upgrade to VMware. That's not something that can be done by every company very easily.
- The restore process can be more intuitive.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Likelihood to Renew
Axcient x360Recover (formerly BRC)
Axcient x360Recover (formerly BRC) 6.6
Based on 10 answers
We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 11-50 employeesInfrascale Platform
No score
No answers yet
No answers on this topic
Usability
Axcient x360Recover (formerly BRC)
Axcient x360Recover (formerly BRC) 7.3
Based on 1 answer
Easy to use and doesn't require a lot of training.
Technical Services Director
machineLOGICInformation Technology and Services, 1-10 employees
Infrascale Platform
Infrascale Platform 10.0
Based on 1 answer
It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
Co-Owner
Dawn till Dusk TekInformation Technology and Services, 1-10 employees
Support Rating
Axcient x360Recover (formerly BRC)
Axcient x360Recover (formerly BRC) 1.0
Based on 2 answers
Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.

Verified User
Engineer in Professional Services
Information Technology and Services Company, 11-50 employeesInfrascale Platform
Infrascale Platform 9.0
Based on 1 answer
It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
Co-Owner
Dawn till Dusk TekInformation Technology and Services, 1-10 employees
Implementation Rating
Axcient x360Recover (formerly BRC)
Axcient x360Recover (formerly BRC) 2.0
Based on 2 answers
I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
Network Services Engineer
CentreTEK SolutionsComputer Networking, 11-50 employees
Infrascale Platform
No score
No answers yet
No answers on this topic
Alternatives Considered
Axcient x360Recover (formerly BRC)
Dollar for dollar, Axcient is very competitive for the SMB client. Coupled with the ease of use and the job status dashboard, the overall product is very easy to demonstrate value to clients. While Axcient doesn't have all the bells and whistles of the enterprise products, it has everything the SMB client needs to be protected.
Director of MSP Operations
Unified Technologies Inc.Information Technology and Services, 11-50 employees
Infrascale Platform
I'll state up front that our VAR pushed us to Infrascale as they fully manage this particular choice/vendor for us. I manage the system itself, so I did have final approval. Between Axcient and Infrascale—they do exactly the same thing. I can say this about Axcient, their tech support was excellent. I haven't had cause to contact Infrascale support just yet, so no comment. Regarding Code42, this is one of those "less expensive" options I mentioned earlier. This is a super stable platform that provides straight backup (File/Folder), but not for virtual environments.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Return on Investment
Axcient x360Recover (formerly BRC)
- Better customer service when a user deletes a file and needs it restored
- The return on investment will be seen if a crash/down computer were to come about
- IT efficiency is the goal, to be covered in the event of a server failure
Information Technology Consultant
Preston PipelinesConstruction, 201-500 employees
Infrascale Platform
- Peace of mind: our entire virtual environment is backed up both onsite and offsite
- As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
IT Director
Sahadi Fine FoodsRetail, 11-50 employees
Pricing Details
Axcient x360Recover (formerly BRC)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Infrascale Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No