27 Ratings
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Score 9.6 out of 100
10 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Data Center Backup

    Axcient x360Recover (formerly BRC)

    Feature Set Not Supported
    N/A
    9.2

    Infrascale Platform

    92%
    Infrascale Platform ranks higher in 14/14 features

    Universal recovery

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Live recovery

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Recovery verification

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Business application protection

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Multiple backup destinations

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    Incremental backup identification

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Backup to the cloud

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Deduplication and file compression

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Snapshots

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Flexible deployment

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Management dashboard

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Platform support

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Retention options

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Encryption

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Attribute Ratings

    • Axcient x360Recover (formerly BRC) is rated higher in 1 area: Likelihood to Recommend
    • Infrascale Platform is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    10.0

    Axcient x360Recover (formerly BRC)

    100%
    13 Ratings
    8.0

    Infrascale Platform

    80%
    2 Ratings

    Likelihood to Renew

    6.6

    Axcient x360Recover (formerly BRC)

    66%
    10 Ratings

    Infrascale Platform

    N/A
    0 Ratings

    Usability

    7.3

    Axcient x360Recover (formerly BRC)

    73%
    1 Rating
    10.0

    Infrascale Platform

    100%
    1 Rating

    Performance

    1.0

    Axcient x360Recover (formerly BRC)

    10%
    2 Ratings

    Infrascale Platform

    N/A
    0 Ratings

    Support Rating

    1.0

    Axcient x360Recover (formerly BRC)

    10%
    2 Ratings
    9.0

    Infrascale Platform

    90%
    2 Ratings

    Implementation Rating

    2.0

    Axcient x360Recover (formerly BRC)

    20%
    2 Ratings

    Infrascale Platform

    N/A
    0 Ratings

    Likelihood to Recommend

    Axcient x360Recover (formerly BRC)

    Every organization that has data they can't afford to lose needs a solution like this. Axcient makes it simple. The product works 100% so you can sleep well at night knowing you can recover from the worst. The D2C solution is excellent and works well on servers and desktops. Once set up and running you can backups for hourly replication and know that the most you will lose is 1 hour of work.
    Al Schleicher | TrustRadius Reviewer

    Infrascale Platform

    Well suited for a company that has an extensive virtual environment setup. Definitely a good choice for companies that require an in-depth disaster recovery system, especially when the infrastructure is hosted in house. This system is expensive on a monthly basis, so I would not recommend this to small businesses as there are less expensive alternatives out there.
    Vin Campbell | TrustRadius Reviewer

    Pros

    Axcient x360Recover (formerly BRC)

    • Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
    • Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
    • Deploying inside a VMware environment using Windows based serves was painless and quick
    • Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
    • Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
    Eric Rise | TrustRadius Reviewer

    Infrascale Platform

    • Backups. You can customize the schedule and methods and create real snapshots for your important data.
    • White Labeled Software. It has real, effective ransomware protection all managed under one place and one white-labeled piece of software that is easy to use for any MSP.
    • Price.
    Daniel Cauley | TrustRadius Reviewer

    Cons

    Axcient x360Recover (formerly BRC)

    • We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
    • Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
    • Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
    • Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
    • Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
    • "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
    • "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
    Anonymous | TrustRadius Reviewer

    Infrascale Platform

    • The interface can use a serious update. It's understandable, but not modern.
    • I don't like the fact that it forced an upgrade to VMware. That's not something that can be done by every company very easily.
    • The restore process can be more intuitive.
    Vin Campbell | TrustRadius Reviewer

    Pricing Details

    Axcient x360Recover (formerly BRC)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Infrascale Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Axcient x360Recover (formerly BRC)

    Axcient x360Recover (formerly BRC) 6.6
    Based on 10 answers
    We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
    Anonymous | TrustRadius Reviewer

    Infrascale Platform

    No score
    No answers yet
    No answers on this topic

    Usability

    Axcient x360Recover (formerly BRC)

    Axcient x360Recover (formerly BRC) 7.3
    Based on 1 answer
    Easy to use and doesn't require a lot of training.
    Chris Kasten | TrustRadius Reviewer

    Infrascale Platform

    Infrascale Platform 10.0
    Based on 1 answer
    It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
    Daniel Cauley | TrustRadius Reviewer

    Support Rating

    Axcient x360Recover (formerly BRC)

    Axcient x360Recover (formerly BRC) 1.0
    Based on 2 answers
    Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
    Anonymous | TrustRadius Reviewer

    Infrascale Platform

    Infrascale Platform 9.0
    Based on 2 answers
    It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
    Daniel Cauley | TrustRadius Reviewer

    Implementation Rating

    Axcient x360Recover (formerly BRC)

    Axcient x360Recover (formerly BRC) 2.0
    Based on 2 answers
    I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
    Richard Meade Jr. | TrustRadius Reviewer

    Infrascale Platform

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Axcient x360Recover (formerly BRC)

    I happen to also have experience with this newer platform. Effectually, they both do similar things. I have an onsite device that is accepting backups of my virtual environment. Those backups are being sent to an offsite system in the Infrascale datacenters. I have not had cause to use the restore functionality yet, so I can't attest to that. The virtual machines spin up in a similar fashion to Axcient, and the systems are very similar otherwise. the major difference to me is the interface. The Axcient interface is much more intuitive. As for support, I've had no cause to contact Infrascale support yet, so I can't comment there. The Infrascale system will be taking the place of our Axcient system soon, as this was the option of our 3rd party VAR.
    Vin Campbell | TrustRadius Reviewer

    Infrascale Platform

    I'll state up front that our VAR pushed us to Infrascale as they fully manage this particular choice/vendor for us. I manage the system itself, so I did have final approval. Between Axcient and Infrascale—they do exactly the same thing. I can say this about Axcient, their tech support was excellent. I haven't had cause to contact Infrascale support just yet, so no comment. Regarding Code42, this is one of those "less expensive" options I mentioned earlier. This is a super stable platform that provides straight backup (File/Folder), but not for virtual environments.
    Vin Campbell | TrustRadius Reviewer

    Return on Investment

    Axcient x360Recover (formerly BRC)

    • Better customer service when a user deletes a file and needs it restored
    • The return on investment will be seen if a crash/down computer were to come about
    • IT efficiency is the goal, to be covered in the event of a server failure
    Anthony Taylor | TrustRadius Reviewer

    Infrascale Platform

    • Peace of mind: our entire virtual environment is backed up both onsite and offsite
    • As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
    Vin Campbell | TrustRadius Reviewer

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