Azure AI Bot Service vs. Azure AI Language

From personal experience, I can recommend the Azure AI service to reduce the burden on your customer service team, as we did. We created a customer service bot and automated our Frequently Asked Questions section, as well as an interactive platform for registering other complaints that the bot cannot handle, which are later addressed by our customer service team.

Incentivized

Best suited for large organizations, availability of usage of more than one language in a specific API call. Moderately suited for small and mid sized organizations as the pricing is on a higher end

Incentivized

• Assembles conversational AI encounters for our clients
• Adds regular language, discourse, and vision
• Sends to well known channels with insignificant code changes

• The data is pre configured that means the AI models that are used by features are not customizable. One needs to send data and have to use the output of the feature in our application
• Availability of customizations in order to adjust some specific requirements
• Availability of Language studio so that one can avoid coding

Incentivized

• Limited Natural Language Understanding, especially in entertainment contexts where slang, humor
• Works only with Azure platform only not compatible with other platforms
• Complex customization as per organization need

Incentivized

• The application is hard to use for new users
• Data Integration is complex in nature
• For Mid - sized organizations, the pricing is on higher end

Incentivized

Azure AI Bot Service comes with an Integrated Development Environment and Bot Framework SDK that simplifies development. Having a single codebase for multiple channels, such as MS Teams, Facebook, and Slack, makes it easier to target multiple platforms without requiring redevelopment. LUIS and OpenAI can be easily integrated with your Chatbot to provide a seammless chat bot expereince to customers.

Incentivized

Microsoft's customer service staff is friendly and extremely knowledgeable. They are always available to assist you with bot framework-related issues that you may be experiencing. They provide training sessions, manuals, and support personnel, among other things. Bugs were easily spotted and patched, which was one of my pet peeves about patching.

Incentivized

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language. Lex is very limited with integration with standard hardware and network configurations. Lex has performance issues and was too slow to meet near real-time collaboration requirements. Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.

Incentivized

We haven't used other products. Our experience with Azure, whilst not meeting our needs this time around, was positive, educational and insightful. This was the first time that we had considered using an AI tool to manage and manipulate our data and we were unsure of the capabilities.

Incentivized

• Azure Bot will only deliver according to the granularity of the FAQ it is feed. Otherwise, it has been a cost optimization tool for our organization.

• Usage of more than one language in one specific API call
• Question Answering Feature
• Key Phrase Extraction, hence one need to read the entire phrase to understand the context

Incentivized