Azure AI Bot Service vs. Workativ Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure AI Bot Service
Score 8.6 out of 10
N/A
Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.N/A
Workativ Assistant
Score 10.0 out of 10
N/A
Workativ AI is a no-code AI Agent platform for SMBs, startups, and enterprises to create AI Agents for employee IT, HR and workplace Support. AI Agents can be built by connecting with SharePoint, Google Drive, Notion, Confluence, uploading documents, or a knowledge base to instantly resolve employee queries, automate tasks, and streamline employee support. Workativ connects with tools like Okta, Azure AD, Office 365, ServiceNow, Jira Service Management, Workday, Oracle…
$0
for up to 50 AI chat sessions
Pricing
Azure AI Bot ServiceWorkativ Assistant
Editions & Modules
No answers on this topic
Magic Plan
$0
for up to 50 AI chat sessions
Business
$349
per month for up to 500 AI chat sessions
Enterprise
Contact Sales
Offerings
Pricing Offerings
Azure AI Bot ServiceWorkativ Assistant
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual billing.
More Pricing Information
Community Pulse
Azure AI Bot ServiceWorkativ Assistant
Best Alternatives
Azure AI Bot ServiceWorkativ Assistant
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
LocaliQ
LocaliQ
Score 8.8 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Enterprises
Conversica
Conversica
Score 4.1 out of 10
Conversica
Conversica
Score 4.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure AI Bot ServiceWorkativ Assistant
Likelihood to Recommend
7.5
(7 ratings)
10.0
(1 ratings)
Usability
7.5
(4 ratings)
-
(0 ratings)
Support Rating
8.8
(4 ratings)
-
(0 ratings)
User Testimonials
Azure AI Bot ServiceWorkativ Assistant
Likelihood to Recommend
Microsoft
Azure AI Bot service works well if you need to support multiple channels like MS Teams, Slack, Facebook Messenger, etc., using the same code base. It also provides built-in connectors to LUIS and Azure OpenAI for natural language understanding and intelligence. Scenarios such as a low-cost chatbot without the need for LUIS or AI are the ones where Azure AI bot service might not be most appropriate.
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Workativ
Workativ has saved a lot of time. Their automation offerings are endless and allow us (the IT team) to spend more time on other projects. Workativ was our last piece of the puzzle that allows us to setup new starters to the business without any physical IT setup.
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Pros
Microsoft
  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
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Workativ
  • Automation
  • Connects to many applications
  • Save time
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Cons
Microsoft
  • Limited Natural Language Understanding, especially in entertainment contexts where slang, humor
  • Works only with Azure platform only not compatible with other platforms
  • Complex customization as per organization need
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Workativ
No answers on this topic
Usability
Microsoft
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
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Workativ
No answers on this topic
Support Rating
Microsoft
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract. No new onsite personnel as required and training sessions and manuals were included. Very fast response and problem resolution were made available. Detailed configuration guidance was provided at no extra cost. Patching was a bit too frequent.
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Workativ
No answers on this topic
Alternatives Considered
Microsoft
Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
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Workativ
No answers on this topic
Return on Investment
Microsoft
  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
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Workativ
  • Saved time which allows IT hours to be used elsewhere
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ScreenShots

Workativ Assistant Screenshots

Screenshot of the Agent Studio, used to build and deploy AI agents that resolve issues automatically.Screenshot of AI App Workflows that connect AI agents with other apps in use, streamlining complex tasks with automated workflows.Screenshot of Knowledge AI Search (RAG), used to improve support. Features:

-AI-powered enteprise search
-Knowledge base integration
-Persona based responses
-Dynamic answer generationScreenshot of the Shared Live Chat Inbox that brings human agents into the loop with AI agents for live chat assistance.

-Multi-channel Inbox
-Team collaboration
-AI co-pilot for agents
-Analytics & Agent SLAs