Barracuda CloudGen Firewall vs. Forcepoint Secure Web Gateway

The firewalls management is made easy through its very good management software. It has a lot of features such as VPN, ATP, IPS, Real-time log views, Active Directory integration, Virus Scanning of traffic / file downloads, High Availability Failover, Qos / Traffic Shaping, and a nice quick glance dashboard.

Incentivized

Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.

Incentivized

• Increased level of network protection against threats.
• Visibility and control of applications that users access.
• URL Filtering to block unauthorized or prohibited websites on the internal corporate network.
• Protection against diverse malware at the edge of the network.
• Firewall redundancy with another backup appliance.

Incentivized

• This package is one of the few that offers a category, quota time, that allows us to limit certain categories and or websites for staff that would normally be blocked for customers and may not be something that is needed in their day to day job duties. We allow staff one hour a day, broken down into six 10 min increments, to visit sites for shopping, travel arrangement and other areas that are more of a personal need than a business need.
• Forcepoint has a wide selection of categories that can be enabled, quota timed or restricted at a top-level or you can go more granular and drill down to subcategories to allow for only partial access.

Incentivized

• Very complex and steep learning curve to get up to speed.
• Multiple ways to configure for the same service or feature. Takes time to determine "your" customized build.
• Interface can sometimes be clunky when trying to determine how it's organized or arranged. Again, steep learning curve.

• The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity.
• I would like to see more customization options of website block pages.

Incentivized

It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.

Incentivized

Easy enough to use and configure using the management UI. Reporting from the web filter is a little clunky, and not very user friendly. To be perfectly honest, once it's set up and running, there isn't a lot to do from the day-to-day side of things, which is not a bad thing.

Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.

Incentivized

They are very quick to answer the phone and I think I haven’t waited more than 5 minutes in the queue and if you have to hang up they actually call you back when it’s your turn in line. They have a secure tunnel that you can open for them to get into your device and help you with basically anything. It’s pretty magical if you ask me.

Incentivized

The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.

Incentivized

Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support

Incentivized

We used a much alder Cisco ASA router that was chocking our bandwidth and it couldn’t really be compared. It was clunky and horrible at best. Our WatchGuard was overly complicated and difficult to manage and required a version matching thick client installed locally to manage the firewall. The Barracuda solved a bunch of issues from both of these devices and allows me to really save time and money with its easy to configure the interface and inexpensive yet quality device and interface allow me to feel like I am getting a great value for my security.

Incentivized

To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing

Incentivized

• Really neutral given we came from the x series. The move to the x series was a huge positive in terms of time spent managing and the ability to get what needed to be done, well done. The move to the NG was just the next step.
• I will say the one thing, in terms of value, that is given is the firewall admin application. This one program saves a ton of time in configuration versus using the web-based configuration. You can only pick one, and for me, it's a no brainer - turn the web-based config off and use the app.

Incentivized

• We have had potential malware outbreaks prevented because of Forcepoint Web Security
• Questionable access of certain materials on the internet has been prevented because of our implementation
• The organization's network resources now have more bandwidth because of the restrictions the application provides

Incentivized