Barracuda CloudGen Firewall vs. Sophos SG Firewall Appliances

I would say a small business with a basic firewall and security needs would be a perfect fit for the Barracuda CloudGen firewall. I know that they soon end up leaving the NG models and are moving forward with the F series firewall. I think the F series is a much more difficult to manage device and doesn’t offer simplistic configuration or use and lacks cloud control so I don’t understand the move on Barracuda’s part to nix a great easy to manage the firewall. I do think that the NG line is maybe too simple for bigger businesses and would lack some main features that they would require.

Incentivized

It is well-suited for all sizes of organizations. It will help them to safeguard their network from various cyber threats like ransomware, phishing, malware, etc. It will provide them with many features like deep packet inspection, web filtering, application control, etc. in one place. It will also help them optimize bandwidth usage

Incentivized

• The management software is excellent. It make it much easier to manage the firewalls than some of the other vendors.
• Watching real-time traffic is easy to do when trying to troubleshoot a users issues getting to a particular service.
• Support from Barracuda has been excellent. We rate their phone and online remote support as being the best in the business.
• We like the QoS and Traffic shaping of the NG Firewalls. They help is manage our limited bandwidth, so that business critical resources are available over lesser critical resources.
• Integration with Active Directory makes it easy to identify users activities in logs.

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• It helps you to protect your corporate network and data from external cyber threats.
• It provides you with with advanced features like load balancing, web and app access, etc., to optimize bandwidth uses.
• It enables you to configure an IPsec VPN to access organization resources remotely.

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• Very complex and steep learning curve to get up to speed.
• Multiple ways to configure for the same service or feature. Takes time to determine "your" customized build.
• Interface can sometimes be clunky when trying to determine how it's organized or arranged. Again, steep learning curve.

• We would like more feature reach port blocking. This could be reorganized to make it easier on Network Admins to add or change ports.
• I would like easier access to the CLI
• I would like it to perform faster

Incentivized

I rated Sophos SG Firewall a 9 out of 10 because it has consistently provided strong and reliable security for our organization over the past five years. Its unified features like IPS, VPN, web filtering, and reporting make it easy to manage and highly effective in protecting our network. The interface is user-friendly, and support from Sophos has been timely and helpful. I deducted one point only because deeper cloud-native integration and more advanced analytics would further enhance its future readiness.

Incentivized

Easy enough to use and configure using the management UI. Reporting from the web filter is a little clunky, and not very user friendly. To be perfectly honest, once it's set up and running, there isn't a lot to do from the day-to-day side of things, which is not a bad thing.

Management could use some improvements. Sophos management and workflows has always been designed by Engineers for Engineers. They do not always follow logical workflows in the real world. Once you figure this out it is easier to use but no where as smooth as many other products on the market.

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I rated the availability of Sophos SG Firewall a 10 because, in our experience, it has been highly reliable and available whenever we needed it. We have not faced any significant application errors or unplanned outages. The system has been robust, ensuring continuous protection and minimal downtime, even during firmware updates or configuration changes. Its stability and uptime have been consistent, allowing us to trust it as a critical part of our network security infrastructure.

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I rated the performance of Sophos SG Firewall a 10 because it consistently delivers fast and reliable results. Pages load quickly, reports are generated within a reasonable time frame, even for complex queries, and overall system responsiveness is excellent. Additionally, the firewall integrates seamlessly with other software and systems without causing any noticeable slowdowns or performance degradation. Its optimized performance has contributed to smooth network operations and minimal disruption to other services, making it a highly reliable solution for our needs.

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I could go on and on about how good Barracuda's support really is. I have yet to have a problem they didn't help me fix and I always learn something when talking with them. The story that best describes my overall experience with Barracuda's support is this: When I first put in the xSeries they had a problem with a policy route. There was a bug in the code and in the one situation I was it, it just would not work. I went up the levels of support and they couldn't fix it. Well, next thing I know I am on the phone with 2 of the guys that programmed the thing and they work out the solution in no time and get me going. That is support. That is what I have come to expect from Barracuda. If the tech on the phone doesn't know the answer, they do not stop until they find it. Grant it, I also have to admit I do not call support with every problem, I try to work it out on my own first as that is how I learn best, so when I do call support it is going to be complicated.

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The biggest selling point for sophos is their vendor support. Those guys put a smile on our faces. There are multiple ways you can contact their support like chat, or telephone or email. They are very responsive and they do have very knowledgable and patient support staff. We have raised tickets at all odd hours and they have been addressed correctly

Incentivized

I rated the in-person training a 10 because the sessions were thorough, engaging, and well-structured. The trainers had a deep understanding of the Sophos SG Firewall and were able to clearly explain both basic and advanced features. The hands-on approach allowed us to directly apply what we were learning, which made the training highly practical and valuable. Additionally, the trainers were available to address specific questions and provide real-time troubleshooting during the sessions, making it an overall positive experience.

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I was very satisfied with the implementation of the Sophos SG Firewall, giving it a rating of 9. One key insight from the implementation process is that while the setup was relatively straightforward, it’s crucial to carefully plan the network configuration in advance, especially for high availability (HA) and VPN setups. Ensuring compatibility with existing infrastructure and performing thorough testing before going live can significantly reduce issues later on. Additionally, leveraging the built-in wizards and configuration guides helped streamline the process, but hands-on testing was essential to ensure everything worked as expected in our specific environment.

Incentivized

Our Cisco firewall was always difficult to make any changes against. It had no user-friendly GUI interface. We were calling technical support most of the time whenever we needed to make any changes. The Barracuda CloudGen Firewall has a GUI interface which we are looking forward to getting better acquainted with as we move off of our old Cisco. Of course, Barracuda's technical support is always there and is top notch!

We use Sophos in conjunction with WatchGuard, for an extra added level of security. Sophos is a little more sophisticated and complicated but they work well together as added layers of protection against most cyber threats.

Incentivized

I rated the contract terms and pricing structure a 9 because, overall, they were fair and competitive. The unit pricing for the Sophos SG Firewall was reasonable considering the features and performance offered, and the billing frequency was flexible, allowing us to align it with our budget cycles. However, one area that could be improved is the pricing for multi-year commitments—there could be more significant discounts or additional incentives for long-term agreements. Overall, the structure worked well for our needs, but some adjustments could make it even more cost-effective.

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I rated the product's scalability a 9 because Sophos SG Firewall offers excellent flexibility and can be easily scaled across multiple departments and sites. It provides the ability to add more firewalls, manage them centrally, and integrate with other security solutions as our network grows. However, the only reason I didn’t give it a perfect score is that, in some complex environments, managing a large-scale deployment with many firewalls can become a bit challenging, especially in terms of centralized management and monitoring. Despite this, the overall scalability is highly effective for most use cases.

Incentivized

I rated the professional services a 10 because the support we received was outstanding. The team was highly skilled, responsive, and provided tailored solutions to meet our specific needs. They guided us through the entire implementation process, from setup to optimization, ensuring that the firewall was configured efficiently and securely. Their expertise helped us avoid potential pitfalls and ensured a smooth deployment, which greatly contributed to the success of our project.

Incentivized

• We saved multiple thousands of dollars the first year out with the firewall in maintenance fees. We paid for the firewall and 3 years of service and still saved money.
• The ease of management allows me to do my job more efficiently. I save a lot of time when doing my day to day job because I can get to my firewall virtually anywhere.
• I feel a lot safer and my business more secure knowing that I have configured things the way they need to be and it was simple and not overly complicated.

Incentivized

• Positive ROI due to the competitiveness of the product.
• Positive impact as the device is fully functional and easy to operate.
• Negative impact when it comes to log integration as it does not support industry logging standards.

Incentivized