BeyondTrust Remote Support vs. MobaXTerm

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BeyondTrust Remote Support
Score 8.8 out of 10
N/A
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A
MobaXTerm
Score 9.4 out of 10
N/A
N/AN/A
Pricing
BeyondTrust Remote SupportMobaXTerm
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BeyondTrust Remote SupportMobaXTerm
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BeyondTrust Remote SupportMobaXTerm
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BeyondTrust Remote SupportMobaXTerm
Remote Administration
Comparison of Remote Administration features of Product A and Product B
BeyondTrust Remote Support
9.2
53 Ratings
5% above category average
MobaXTerm
9.0
5 Ratings
10% above category average
File transfer9.250 Ratings9.65 Ratings
Instant message9.351 Ratings9.02 Ratings
Access to sleeping/powered-off computers6.231 Ratings9.01 Ratings
Session record9.242 Ratings9.24 Ratings
Annotations9.035 Ratings8.52 Ratings
Screen sharing00 Ratings9.63 Ratings
Secure remote access with Smart Card authentication00 Ratings9.01 Ratings
Over-the-Internet remote session00 Ratings9.54 Ratings
Initiate remote control from mobile00 Ratings8.01 Ratings
Remote management of servers & workstations00 Ratings9.65 Ratings
Remote Active Directory® management00 Ratings8.02 Ratings
Centralized management dashboard00 Ratings9.33 Ratings
Monitoring and Alerts00 Ratings8.52 Ratings
Multi-platform remote control00 Ratings9.33 Ratings
Best Alternatives
BeyondTrust Remote SupportMobaXTerm
Small Businesses
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Score 9.7 out of 10
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Score 9.7 out of 10
Medium-sized Companies
ISL Light
ISL Light
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.9 out of 10
Remote Desktop Services
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Score 9.2 out of 10
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User Ratings
BeyondTrust Remote SupportMobaXTerm
Likelihood to Recommend
9.5
(112 ratings)
9.8
(5 ratings)
Likelihood to Renew
10.0
(63 ratings)
-
(0 ratings)
Usability
9.2
(29 ratings)
9.5
(4 ratings)
Availability
8.8
(9 ratings)
-
(0 ratings)
Performance
8.4
(7 ratings)
-
(0 ratings)
Support Rating
9.7
(28 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
-
(0 ratings)
Implementation Rating
10.0
(13 ratings)
-
(0 ratings)
Configurability
8.2
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(5 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BeyondTrust Remote SupportMobaXTerm
Likelihood to Recommend
BeyondTrust
I've been working with BeyondTrust's teams, with multiple customers and environments, and they consistently offer top-shelf support whether your environment has 250 users or 25000. Their staff is always patient and friendly in answering questions, working to resolve technical issues (should they occur), and they provide the information to help you understand how to do it yourself rather than perpetually relying on their technical consultants or engineers. They support Android, iOS, Linux, Windows, and macOS, providing instructions on how to interface with each system and make it as simple as possible to help your users regardless of what system they are working on.
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Mobatek
MobaXTerm shines when executing commands for large numbers of Network appliances like Switches or routers. As network Engineers, when managing an extensive infrastructure, we need tools to reduce time and work. MobaXterm Split and MultiExec features helped me push configuration changes for more than 100 Switches within a few hours.
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Pros
BeyondTrust
  • Remote access for macOS computers. We support primarily businesses that use Macs and good macOS support is very important.
  • Maintains logs and screen sharing videos of all sessions. It's peace of mind for us and also helps meet compliance standards that we can tell exactly what happened, every time we access a machine remotely.
  • Allows for easy management of hundreds of computers in a single app. We support hundreds of computers for dozens of companies. Finding the right computer to access is very easy and able to be done with just a few clicks.
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Mobatek
  • Easy to use GUI
  • Saves passwords for SSH Sessions
  • tabbed environment
  • has a portable version
  • session management is great!
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Cons
BeyondTrust
  • Only issue I really have is the jump client goes to queu when our remote vendors shut down their machine. Works in our favor if we lose our connection but that never happens. And this is such a small issue but had to put something in here.
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Mobatek
  • Tunnneling configuration is not so easy to use - would be nice to update it
  • Automatic updates
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Likelihood to Renew
BeyondTrust
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
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Mobatek
No answers on this topic
Usability
BeyondTrust
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
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Mobatek
We have been using MobaXTerm since a long time in our organization and it is user friendly not just for the developers but also for the application support team. It provides a one stop interface for connection to applications running on remote servers using a wide range of networking protocols. We are using it highly for running applications in GUI mode using the X11 forwarding feature which makes installation of applications easy.
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Reliability and Availability
BeyondTrust
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
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Mobatek
No answers on this topic
Performance
BeyondTrust
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
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Mobatek
No answers on this topic
Support Rating
BeyondTrust
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
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Mobatek
No answers on this topic
In-Person Training
BeyondTrust
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
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Mobatek
No answers on this topic
Online Training
BeyondTrust
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
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Mobatek
No answers on this topic
Implementation Rating
BeyondTrust
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
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Mobatek
No answers on this topic
Alternatives Considered
BeyondTrust
When we used Webex our customers often had issues because staff in medical offices don't always have easy access to browse the internet. We could send them an invitation but we would often go round and round with them. With BeyondTrust Remote [Support (Legacy)] we don't have that problem as it allows easy access for these customers.
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Mobatek
The colorful terminal in MobaXTerm is a great feature, especially when reading multiple outputs or logs. These small, colorful highlights could lead to solving network issues or help with troubleshooting. MultiExec feature is a huge feature that only a network engineer with a large organization can appreciate the work it can do and the time it can save when doing big configuration changes on the whole network.
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Scalability
BeyondTrust
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
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Mobatek
No answers on this topic
Return on Investment
BeyondTrust
  • Bomgar will easily turn a 45 minute phone call into a 5 minute support session. You can't get back that extra 40 minutes any faster.
  • Customers who complete the post session survey have all rated the service either high or very high. We love having happy customers.
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Mobatek
  • It's made my team much more efficient
  • We share configuration files between techs
  • It's inexpensive
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ScreenShots