Need help? We're there in a flash!
July 09, 2021

Need help? We're there in a flash!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with BeyondTrust Remote Support (Legacy)

We use [BeyondTrust Remote Support (Legacy)] for internal support and it has made things so much easier and more seamless. From my standpoint, it's great and I don't dread having someone access my machine any longer. What we used before was more complicated and also took longer to get started. I think our internal tech team likes it too.

Pros

  • Allows easy access
  • Easy for customer/client to understand
  • No separate website for anyone to navigate

Cons

  • There's always room for improvement, right?
  • This tool allows easy access to client systems
  • We're able to quickly and efficiently offer support
  • This tool doesn't require a major download or anything and is easy for our customers
When we used Webex our customers often had issues because staff in medical offices don't always have easy access to browse the internet. We could send them an invitation but we would often go round and round with them. With BeyondTrust Remote [Support (Legacy)] we don't have that problem as it allows easy access for these customers.

Do you think BeyondTrust Remote Support delivers good value for the price?

Yes

Are you happy with BeyondTrust Remote Support's feature set?

Yes

Did BeyondTrust Remote Support live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BeyondTrust Remote Support go as expected?

I wasn't involved with the implementation phase

Would you buy BeyondTrust Remote Support again?

Yes

I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.5
File transfer
8
Instant message
9
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Annotations
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

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