Bomgar does it all, Superbly!
July 29, 2014

Bomgar does it all, Superbly!

Stevie Watson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

Currently used by ICT to remotely manage users PC's and mobile devices including tablets. It allows us to connect to users machines or mobile devices whether they are on the university network or not. This allows us to connect and support home workers and researchers in different countries.
  • Remote control of PC's, the best product on the market in my opinion.
  • Security, located in our DMZ and providing 2 factor authentication if required its a secure solution.
  • Elevation to admin session without having to log off of a remote session.
  • Deployment of Bomgar Button on all PC's Desktops to enable users to easily request support.
  • Customisable to meet your specific security needs and able to customise to suit your resource constraints to have automatic queuing or session key required sessions.
  • Surveys and reporting are really valuable to obtain feedback from end users on how they value the sessions.
  • It would be really nice to be able to more easily add sound to presentations.
  • Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
  • Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
  • Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
  • Zenworks,rdp,dameware,RealVNC,Tivoli,TeamViewer,GoToAssist,LogMeIn Rescue,Mikogo,LANDESK
Bomgar is easy to use, secure and feature rich. Its easy to install and maintain and it just works, every time. Its a smooth slick product and I cannot fault it. Other solutions have some of the elements of Bomgar and miss others elements. Bomgar has it all and most importantly, it does it so well!
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
Very secure and capable solution. It is feature rich. The smaller organisation may not get the most out of all its capabilities.

Using Bomgar

3 -  Supported by the Service Desk. 1 Service Desk member had admin training and the rest has been picked up by myself and other members of the team. Its simple to use and support. Upgrade instructions are clear and concise.
  • Remote Support
  • Offsite Support
  • Mobile device support
  • Jump clients
  • Manage wallboard by installing Jumpoints
  • Investigating managing audio visual equipment
  • Managing audio visual equipment

Using Bomgar

Because its the best on the market
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • All of the remote support functions and tools including forcing URLs, Secrecy screen, elevate a session to admin, jump points
  • Upgrades are so easy
  • Presentations could be improved by making the addition of sound easier