What users are saying about
Top Rated
187 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

BeyondTrust Remote Support (Legacy)

It is very helpful for deployment across our two campuses. We can remote from CSB campus to SJU campus and even remote to users off campus, and overseas, so long as they have reliable internet access. Because we can do this so quickly and easily, the user sees little struggle when they need to initiate a remote session. They simply provide the IT Staff with the 5 digit asset tag and we can look it up.
Andrew Breyen | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

BeyondTrust Remote Support (Legacy)
8.7
Screen sharing
BeyondTrust Remote Support (Legacy)
9.6
File transfer
BeyondTrust Remote Support (Legacy)
9.5
Instant message
BeyondTrust Remote Support (Legacy)
8.5
Secure remote access with Smart Card authentication
BeyondTrust Remote Support (Legacy)
7.9
Access to sleeping/powered-off computers
BeyondTrust Remote Support (Legacy)
7.8
Over-the-Internet remote session
BeyondTrust Remote Support (Legacy)
9.6
Initiate remote control from mobile
BeyondTrust Remote Support (Legacy)
9.7
Remote management of servers & workstations
BeyondTrust Remote Support (Legacy)
9.2
Remote Active Directory® management
BeyondTrust Remote Support (Legacy)
7.7
Centralized management dashboard
BeyondTrust Remote Support (Legacy)
8.4
Session record
BeyondTrust Remote Support (Legacy)
8.6
Annotations
BeyondTrust Remote Support (Legacy)
8.7
Monitoring and Alerts
BeyondTrust Remote Support (Legacy)
8.1
Multi-platform remote control
BeyondTrust Remote Support (Legacy)
8.7

Pros

BeyondTrust Remote Support (Legacy)

  • Remote access for macOS computers. We support primarily businesses that use Macs and good macOS support is very important.
  • Maintains logs and screen sharing videos of all sessions. It's peace of mind for us and also helps meet compliance standards that we can tell exactly what happened, every time we access a machine remotely.
  • Allows for easy management of hundreds of computers in a single app. We support hundreds of computers for dozens of companies. Finding the right computer to access is very easy and able to be done with just a few clicks.
Patrick Cranston | TrustRadius Reviewer

Cons

BeyondTrust Remote Support (Legacy)

  • Only issue I really have is the jump client goes to queu when our remote vendors shut down their machine. Works in our favor if we lose our connection but that never happens. And this is such a small issue but had to put something in here.
Kevin Baldwin | TrustRadius Reviewer

Likelihood to Renew

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 10.0
Based on 64 answers
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
Stevie Watson | TrustRadius Reviewer

Usability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.3
Based on 24 answers
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 9 answers
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
Tracy Roberts | TrustRadius Reviewer

Performance

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.4
Based on 7 answers
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.8
Based on 53 answers
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
Kathryn McTaggart | TrustRadius Reviewer

In-Person Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 1 answer
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
D. SKye Hodges | TrustRadius Reviewer

Online Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 3 answers
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.9
Based on 26 answers
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
Peter Jurhs | TrustRadius Reviewer

Alternatives Considered

BeyondTrust Remote Support (Legacy)

Bomgar has broad platform support - IT support staff can use a variety of devices to securely connect to remote computers and devices. This also enables to us consolidate our multiple remote support tools into one (Bomgar), reducing complexity and saving on licensing costs. Extensive API support to enable us to leverage our existing service desk ticketing system. Better TOC with manageable OpEx.IT support personnel can collaborate to resolve more often in first contact with users. Fanatic Bomgar support team.
Michael Goay | TrustRadius Reviewer

Scalability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 5 answers
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

BeyondTrust Remote Support (Legacy)

  • Bomgar will easily turn a 45 minute phone call into a 5 minute support session. You can't get back that extra 40 minutes any faster.
  • Customers who complete the post session survey have all rated the service either high or very high. We love having happy customers.
Joe House | TrustRadius Reviewer

Pricing Details

BeyondTrust Remote Support (Legacy)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BeyondTrust Remote Support (Legacy) Editions & Modules

Edition
Bomgar Connect$49/mo per license
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    BeyondTrust Remote Support (Legacy)
    9.0

    Likelihood to Renew

    BeyondTrust Remote Support (Legacy)
    10.0

    Usability

    BeyondTrust Remote Support (Legacy)
    8.3

    Reliability and Availability

    BeyondTrust Remote Support (Legacy)
    8.8

    Performance

    BeyondTrust Remote Support (Legacy)
    8.4

    Support Rating

    BeyondTrust Remote Support (Legacy)
    9.8

    In-Person Training

    BeyondTrust Remote Support (Legacy)
    9.1

    Online Training

    BeyondTrust Remote Support (Legacy)
    8.8

    Implementation Rating

    BeyondTrust Remote Support (Legacy)
    9.9

    Scalability

    BeyondTrust Remote Support (Legacy)
    9.1

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