Big Cartel vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Big Cartel
Score 10.0 out of 10
N/A
Big Cartel is an eCommerce platform built for artists, such as artists, designers, and musicians, to build an online store.
$9.99
per month
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
Big CartelSalesforce Commerce Cloud
Editions & Modules
50 Products
$9.99
per month
250 Products
$19.99
per month
500 Products
$29.99
per month
5 Products
Free
No answers on this topic
Offerings
Pricing Offerings
Big CartelSalesforce Commerce Cloud
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Big CartelSalesforce Commerce Cloud
Top Pros
Top Cons

No answers on this topic

Features
Big CartelSalesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Big Cartel
10.0
1 Ratings
26% above category average
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Product catalog & listings10.01 Ratings8.631 Ratings
Product management10.01 Ratings8.331 Ratings
Branding10.01 Ratings7.030 Ratings
Mobile storefront10.01 Ratings7.328 Ratings
Product variations10.01 Ratings7.932 Ratings
Website integration10.01 Ratings7.831 Ratings
Visual customization10.01 Ratings8.232 Ratings
Bulk product upload00 Ratings8.830 Ratings
CMS00 Ratings6.829 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Big Cartel
10.0
1 Ratings
27% above category average
Salesforce Commerce Cloud
8.0
29 Ratings
5% above category average
Checkout user experience10.01 Ratings7.629 Ratings
Abandoned cart recovery00 Ratings8.524 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Big Cartel
10.0
1 Ratings
18% above category average
Salesforce Commerce Cloud
8.7
27 Ratings
4% above category average
eCommerce security10.01 Ratings8.727 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Big Cartel
10.0
1 Ratings
29% above category average
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Promotions & discounts10.01 Ratings8.728 Ratings
Personalized recommendations00 Ratings8.430 Ratings
SEO00 Ratings7.126 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Big Cartel
10.0
1 Ratings
25% above category average
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Order processing10.01 Ratings8.629 Ratings
Inventory management10.01 Ratings7.928 Ratings
Shipping10.01 Ratings8.024 Ratings
Custom functionality10.01 Ratings8.130 Ratings
Multi-site management00 Ratings8.528 Ratings
Best Alternatives
Big CartelSalesforce Commerce Cloud
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Big CartelSalesforce Commerce Cloud
Likelihood to Recommend
10.0
(1 ratings)
8.0
(45 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(11 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Big CartelSalesforce Commerce Cloud
Likelihood to Recommend
Big Cartel LLC
It's well suited for simple e-commerce and basic inventory management needs.
Read full review
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Pros
Big Cartel LLC
  • It's very easy to use and does not require a lot of configuration or setup.
  • It has been extremely reliable. Clients never have issues with purchasing from it and it has always has been up for us.
  • It's very fast. It loads quick both on the consumer/front end and also admin/backend.
  • Pricing model is flat, not percentage of transactions.
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Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Cons
Big Cartel LLC
  • For our needs I really can't think of anything!
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Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Likelihood to Renew
Big Cartel LLC
No answers on this topic
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Big Cartel LLC
No answers on this topic
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
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Reliability and Availability
Big Cartel LLC
No answers on this topic
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Support Rating
Big Cartel LLC
No answers on this topic
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
Big Cartel LLC
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Implementation Rating
Big Cartel LLC
No answers on this topic
Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
Big Cartel LLC
No answers on this topic
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Return on Investment
Big Cartel LLC
  • The basic plan at $10/month easily saves us that in time from having to manage our own e-commerce system on our own site.
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Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
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ScreenShots