What users are saying about
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174 Ratings

Salesforce Commerce Cloud

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174 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
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Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
8.4
Product catalog & listings
Salesforce Commerce Cloud
8.7
Product management
Salesforce Commerce Cloud
8.7
Bulk product upload
Salesforce Commerce Cloud
8.2
Branding
Salesforce Commerce Cloud
8.6
Mobile storefront
Salesforce Commerce Cloud
8.3
Product variations
Salesforce Commerce Cloud
8.3
Website integration
Salesforce Commerce Cloud
8.8
Visual customization
Salesforce Commerce Cloud
8.4
CMS
Salesforce Commerce Cloud
7.8

Online Shopping Cart

Salesforce Commerce Cloud
8.4
Abandoned cart recovery
Salesforce Commerce Cloud
8.3
Checkout user experience
Salesforce Commerce Cloud
8.5

Online Payment System

Salesforce Commerce Cloud
8.9
eCommerce security
Salesforce Commerce Cloud
8.9

eCommerce Marketing

Salesforce Commerce Cloud
8.6
Promotions & discounts
Salesforce Commerce Cloud
8.7
Personalized recommendations
Salesforce Commerce Cloud
8.4
SEO
Salesforce Commerce Cloud
8.6

eCommerce Business Management

Salesforce Commerce Cloud
8.5
Multi-site management
Salesforce Commerce Cloud
8.6
Order processing
Salesforce Commerce Cloud
8.8
Inventory management
Salesforce Commerce Cloud
8.3
Shipping
Salesforce Commerce Cloud
8.3
Custom functionality
Salesforce Commerce Cloud
8.3

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer profile photo

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet profile photo

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez profile photo

Return on Investment

Salesforce Commerce Cloud

  • Positive: helps with time management, it's an easy to use interface that I spend at least 5-6 hours a day on.
  • Positive: has little things like reminders that are needed when dealing with over 300 accounts.
  • Negative: needs an easier way to just press save data, so I'm not spending time writing the same thing twice.
Christopher Frometa profile photo

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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