What users are saying about
Top Rated
100 Ratings
Top Rated
100 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Salesforce Commerce Cloud

Demandware is a powerful and feature rich platform but there is also a learning curve. You have to invest time in getting to know the Demandware way and then you can be very successful. So is it worth it? I think it boils down to scale. If you're a larger organization with a complex customer base, one that has the resources to hire or train the right people then it's a great choice. For small companies maybe not so much. Do you really need the rich feature set that Demandware offers or do you just want to get a simple storefront up and running? The overhead may not be worth it for you.
Peter Kowalczyk profile photo

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
7.8
Product catalog & listings
Salesforce Commerce Cloud
8.0
Product management
Salesforce Commerce Cloud
8.1
Bulk product upload
Salesforce Commerce Cloud
7.9
Branding
Salesforce Commerce Cloud
8.0
Mobile storefront
Salesforce Commerce Cloud
7.6
Product variations
Salesforce Commerce Cloud
7.0
Website integration
Salesforce Commerce Cloud
9.1
Visual customization
Salesforce Commerce Cloud
7.4
CMS
Salesforce Commerce Cloud
6.9

Online Shopping Cart

Salesforce Commerce Cloud
7.1
Abandoned cart recovery
Salesforce Commerce Cloud
6.8
Checkout user experience
Salesforce Commerce Cloud
7.4

Online Payment System

Salesforce Commerce Cloud
8.0
eCommerce security
Salesforce Commerce Cloud
8.0

eCommerce Marketing

Salesforce Commerce Cloud
8.0
Promotions & discounts
Salesforce Commerce Cloud
7.8
Personalized recommendations
Salesforce Commerce Cloud
8.0
SEO
Salesforce Commerce Cloud
8.2

eCommerce Business Management

Salesforce Commerce Cloud
8.1
Multi-site management
Salesforce Commerce Cloud
8.4
Order processing
Salesforce Commerce Cloud
7.9
Inventory management
Salesforce Commerce Cloud
8.0
Shipping
Salesforce Commerce Cloud
8.1
Custom functionality
Salesforce Commerce Cloud
7.9

Pros

  • Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
  • I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
  • Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
  • I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.
Peter Kowalczyk profile photo

Cons

  • Automating cadence for outbound sales teams
  • Reporting can be easier to manage
  • Simplicity
Shaun Houshmand profile photo

Likelihood to Renew

Salesforce Commerce Cloud7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco profile photo

Usability

Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

Salesforce Commerce Cloud9.0
Based on 3 answers
The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.
No photo available

In-Person Training

Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

Selection of Demandware happened prior to I joined the company.
ASHISH PACHAURI profile photo

Return on Investment

  • Efficiency in managing products and promotions
Bill Saffold profile photo

Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details