What users are saying about
110 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Salesforce Commerce Cloud

If you're using SAP, SAP is straight up garbage. That's the system we used to manage everything. With Salesforce you get an actual system that works. If you are looking to upgrade your Sales/Marketing team with less hassle and unprecedented scalability, this is the software I recommend. Our sales team raves about it
Michael Diaz-Suarez profile photo

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
8.0
Product catalog & listings
Salesforce Commerce Cloud
8.2
Product management
Salesforce Commerce Cloud
8.3
Bulk product upload
Salesforce Commerce Cloud
8.0
Branding
Salesforce Commerce Cloud
8.2
Mobile storefront
Salesforce Commerce Cloud
7.8
Product variations
Salesforce Commerce Cloud
7.3
Website integration
Salesforce Commerce Cloud
9.1
Visual customization
Salesforce Commerce Cloud
7.6
CMS
Salesforce Commerce Cloud
7.0

Online Shopping Cart

Salesforce Commerce Cloud
7.5
Abandoned cart recovery
Salesforce Commerce Cloud
7.2
Checkout user experience
Salesforce Commerce Cloud
7.8

Online Payment System

Salesforce Commerce Cloud
8.1
eCommerce security
Salesforce Commerce Cloud
8.1

eCommerce Marketing

Salesforce Commerce Cloud
8.1
Promotions & discounts
Salesforce Commerce Cloud
8.1
Personalized recommendations
Salesforce Commerce Cloud
8.1
SEO
Salesforce Commerce Cloud
8.1

eCommerce Business Management

Salesforce Commerce Cloud
8.0
Multi-site management
Salesforce Commerce Cloud
8.6
Order processing
Salesforce Commerce Cloud
8.0
Inventory management
Salesforce Commerce Cloud
7.5
Shipping
Salesforce Commerce Cloud
8.2
Custom functionality
Salesforce Commerce Cloud
7.6

Pros

Salesforce Commerce Cloud

  • Raised our Marketing Reach by 30%
  • Allowed us to adequately gauge social media reach
  • Increased our sales by 20%
  • Extreme scalability.
Michael Diaz-Suarez profile photo

Cons

Salesforce Commerce Cloud

  • Price should be lower
  • I wish the UI was a little sleeker
  • More features in Social Media management
Michael Diaz-Suarez profile photo

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.
No photo available

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez profile photo

Return on Investment

Salesforce Commerce Cloud

  • We have seen a 40% improvement in the site conversation rate
  • We have been able to address business needs faster by deploying pre-existing code cartridges, thus reducing the need for complex developments
  • We have rolled 2 of our localised sites out in less than 12 weeks meaning cost and efficiency savings
  • Having more sites using the same CMS has allowed us to realise staff efficiency savings
Gareth Beer profile photo

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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