BigMarker is a cloud-based webinar platform that provides webinar hosting for up to 1,000 attendees, with no downloads required, featuring HD audio and video conferencing, screen sharing, and recording. It is also can integrate a Twitter chat into a webinar. BigMarker provides hosts with tools to promote webinars, and a channel to build a community around their content. Hosts can choose between free webinars or selling tickets to monetize their content. For learners and knowledge seekers,…
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Cisco Webex Support
Score 7.7 out of 10
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Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
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Pricing
BigMarker
Cisco Webex Support (discontinued)
Editions & Modules
Basic Webinar Software
Custom Quote
Enterprise Webinar Software
Custom Quote
Event Packages
Custom Quote
No answers on this topic
Offerings
Pricing Offerings
BigMarker
Cisco Webex Support
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
BigMarker
Cisco Webex Support (discontinued)
Features
BigMarker
Cisco Webex Support (discontinued)
Online Events Marketing
Comparison of Online Events Marketing features of Product A and Product B
BigMarker
9.2
4 Ratings
4% above category average
Cisco Webex Support (discontinued)
-
Ratings
Branding options
9.43 Ratings
00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
BigMarker
-
Ratings
Cisco Webex Support (discontinued)
6.8
9 Ratings
15% below category average
Screen sharing
00 Ratings
8.99 Ratings
File transfer
00 Ratings
8.99 Ratings
Instant message
00 Ratings
7.17 Ratings
Secure remote access with Smart Card authentication
Being a user of BigMarker I am fully satisfied with their program and the features they are offering to me. Clear UI with easy to use interface helping me a lot to set up everything in minutes. Definitely recommend this masterpiece to other business to use it for effective virtual collaborations.
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
During initial setups it can be a little confusing.
The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
The dashboard is very easy to use, I have been using this as a go-to platform in the pandemic days and still using it for online webinars and virtual screening. All features and functions are well organized. I have been very much impressed by their support staff.
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
There have been occasions that we needed to get in touch with support to help get a template design to look a specific way. They are always quick to reply on their chat and have had their design team fix issues for us in no time
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
