Likelihood to Recommend Bizzabo is really well suited for large-scale hybrid events. In this day and age, it's imperative to have a software that can successfully accommodate virtual and in-person attendees. Bizzabo blends these experiences extremely well. It is also great when event agendas are complex and need customizations - Bizzabo offers flexibility and has options for tracking session attendance. Bizzabo does not work well for smaller events with in-person only registrations. The risk of the equipment not working is high and, for smaller events, not worth the stress!
Read full review RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
Read full review Pros Bizzabo makes setting up registration for an event very simple. You can make it more complex if you require that, but if you only need to capture basics and payment, it is easy to set up. Making a custom event website is also very easy. There are a lot of widgets build in with content you might need, such as Speakers. While it takes a little bit of use to figure out how it works, once you know the basics, creating a multi page website with all your event info is super easy. Creating custom ticket types and promo codes is full of options and it’s easy to allow many different options for purchasing tickets. From expiring ticket types to tracking promo codes, you can allow people to buy tickets with unlimited options (early bird, sponsor discounts, etc.) Read full review RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature. Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions). The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants). Read full review Cons Our attendees complained about having to login every time to view content You cannot be in the system working on the backend while a colleague is. We have found that the work doesn't save. The email system is hard to format within Bizzabo Staff would sometimes get kicked out of interact rooms. It would be nice to add virtual backgrounds in this space. Reports were missing data and it took two weeks to get corrected When recording a session, you have to go back and download it, and then upload it. This process should be easier. Read full review You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message. RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent. It isn't easy to get in touch with support. Read full review Usability Bizzabo is extremely user friendly. The website builder is very simple to use and can creative some astounding looking websites, with no technical know how. The setup of the account, adding users, managing events and user access to events, as well as creating events from scratch or from existing "templates" (actually just standard events that we set a far off date from and copy as a template) is very simple, but powerful as you can pick and choose exactly what to copy over. It is also a very user friendly platform for the attendees and speakers (both for virtual events and physical events for speakers as the speaker, and partner, portal is very simple to use and can be custom created for the exact specifications you need).
Read full review Reliability and Availability It's always working as intended.
Read full review Performance It's glichy
Read full review Support Rating Support is always quick to respond. However, some issues are out of their hand, and in these cases, it is a laborious process to then submit a suggestion for how to improve the product. However, where they can rectify an issue, support has gone above and beyond to deliver and do so efficiently and in a friendly manner.
Read full review We've never had an issue they couldn't resolve in one phone call.
Read full review Alternatives Considered Bizzabo is definitely a great choice for your event tool. I don't find it as robust as Cvent, but I do find it more useful than an
Eventbrite . We selected Bizzabo because of our initial support team, but they eventually moved on, which started our problems with Bizzabo. It gives us more data than
Eventbrite , which we appreciate.
Read full review The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
Read full review Scalability It's spreadsheet heavy and has to be exact. The devil is in the details and if you miss a detail you have to fix it and redo it with all the changes that need to be made manually.
Read full review Return on Investment Since we have only used Bizzabo for a year we are still learning and figuring out the nuances of it but I would say that one thing it has done is impressed our current clients which makes them want to continue to work with us. We hope to use Bizzabo as a tool to recruit more clients i the future It has cut a third party out of the system as we have our own dedicated platform to use and do not have to rely on a separate agency to use a different platform. Read full review Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well. The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline. Read full review ScreenShots