Solid platform, with a good website builder
Updated October 18, 2022

Solid platform, with a good website builder

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bizzabo

We use Bizzabo for event registration and virtual events as a platform. We run physical and virtual events ranging from 10 attendees to 8000+ attendees across all kinds of events such as virtual roundtables and meetings, customer events, partner events, roadshows, and a yearly flagship event. Bizzabo is used for the event website, registration process, and the vast majority of event communications (most event invitations are done from our marketing automation solution). We use Bizzabo for anything from simple ticketing and RSVPing for an event to using it as a platform for all of our event communications and additionally as the full event platform for virtual events. For physical events, or the physical portion of any hybrid events, we use Bizzabo to build out the event website, agenda, and the open API or the reporting capabilities to work with any onsite badging solutions.
  • Website builder
  • Customer support and success
  • Virtual event platform
  • Speed of setup
  • Some projected advances in the roadmap are frequently delayed
  • Downtimes and technical difficulties
  • Reporting difficulties
  • Data integration is fairly basic
  • Ease of use
  • Cost
  • Look and feel of sites
  • Easy to see ROI from events
  • Data quality from events has improved, and we've been able to fill some gaps in data
  • Lead generation from events has improved
  • Feedback from Bizzabo events has been mostly positive
We moved from working with an agency that used Eventsforce to using Bizzabo in-house. The main reason for the switch was to be able to use a web builder in-house and have access ourselves to change the website while keeping a consistent and impactful look and feel to the sites we build.

Do you think Bizzabo delivers good value for the price?


Are you happy with Bizzabo's feature set?


Did Bizzabo live up to sales and marketing promises?


Did implementation of Bizzabo go as expected?


Would you buy Bizzabo again?


For setting up a simple one-page event site, Bizzabo is very quick to use and has a site up and running. It can also handle more complex and versatile multi-page event sites and complicated registration processes. The website builder is very easy to use and does produce a flashy-looking website with limited technical know-how required, and it can be extended further with custom CSS and JavaScript, which makes it very versatile indeed. Customer Support is always quick to respond and assist. It is slightly less suited to running events such as webinars, as although it has the capability, from a simple web page builder and registration process, we have experienced attendees with difficulty joining virtual sessions due to security settings or other problems which hasn't been the case with other solutions we have used. It is also expensive as a webinar platform as the cost per registration can quickly add up for on-demand viewings, and other solutions do not have a cost for this.

Using Bizzabo

  • Registration
  • Website builder
  • Virtual platform
  • Virtual event platform

Bizzabo Support

Support is always quick to respond. However, some issues are out of their hand, and in these cases, it is a laborious process to then submit a suggestion for how to improve the product.

However, where they can rectify an issue, support has gone above and beyond to deliver and do so efficiently and in a friendly manner.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
We have used premium support packages for virtual event days, and in these cases, we had someone on hand in a Slack channel that was always quick to respond and very helpful. We benefitted greatly from this as the support person was very helpful and would give us recommendations and check on the stream health for us regularly without any prompting, but would also be there the second we had an issue or question.
Yes - Yes, any issues I have reported have been resolved quickly and with as little impact on our live events as possible. While we have had some impact from issues, support has been on them as quickly as possible.

For large faults or anything taking more than a quick fix, an issue is logged on the platform, and you can subscribe to updates to follow the progress of it being resolved.

Using Bizzabo

Bizzabo is extremely user friendly. The website builder is very simple to use and can creative some astounding looking websites, with no technical know how. The setup of the account, adding users, managing events and user access to events, as well as creating events from scratch or from existing "templates" (actually just standard events that we set a far off date from and copy as a template) is very simple, but powerful as you can pick and choose exactly what to copy over. It is also a very user friendly platform for the attendees and speakers (both for virtual events and physical events for speakers as the speaker, and partner, portal is very simple to use and can be custom created for the exact specifications you need).

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Website Builder
  • Creation and setup of events
  • RSVP flow for registration
  • Lists and reporting could be a bit simpler
Yes - For attendees the mobile interface is fine, attendees can access their registration, join virtual event sessions etc with all of the functionality of a desktop attendee. We have even advised attendees to join sessions on their mobiles where their work laptops security settings have blocked them from joining virtual sessions.

For organisers, changing something about an event isn't that feasible on a mobile. I have done this in the past where I've needed to make a minor last minute change while away from my laptop, and I've had to use browser settings to ask for the desktop version of a site, and rotate my phone etc to try and access the right panes or tools. However there are very limited reasons that you would need to do something like this while mobile