Blackbaud NetCommunity vs Qtego | TrustRadius

What users are saying about

Score 6 out of 10

Based on 57 reviews and ratings

Score 10 out of 10

Based on 1 reviews and ratings

Pros

Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).

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Director of Business Intelligence & Analytics

Georgetown UniversityInformation Technology and Services, 1001-5000 employees

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Excellent customer service
Great on-site support
Platform is easy to use

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Verified User

Director in Other

Hospital & Health Care Company, 51-200 employees

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Cons

NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
Although A/B testing is available within NetCommunity, it is not easy to set up.

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Business Systems Analyst

University of California, RiversideHigher Education, 10,001+ employees

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Entering the information can be a bit tedious, but I will know what expect and to plan for this year

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Verified User

Director in Other

Hospital & Health Care Company, 51-200 employees

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Likelihood to Renew

Blackbaud NetCommunity 5.6

Based on 5 answers

The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes

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Network Operations Manager

Presbyterian Church (U.S.A.)Religious Institutions, 201-500 employees

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No score

No answers yet

No answers on this topic

Usability

Blackbaud NetCommunity 8.2

Based on 2 answers

The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.

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Director of Information & Member Services

World Affairs Council of Dallas/Fort WorthInternational Affairs, 11-50 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Blackbaud NetCommunity 9.0

Based on 1 answer

Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.

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Director of Business Intelligence & Analytics

Georgetown UniversityInformation Technology and Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Performance

Blackbaud NetCommunity 8.0

Based on 1 answer

Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.

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Director of Business Intelligence & Analytics

Georgetown UniversityInformation Technology and Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Blackbaud NetCommunity 10.0

Based on 4 answers

Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.

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Director of Membership

The Peregrine FundFund-Raising, 51-200 employees

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No score

No answers yet

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In-Person Training

Blackbaud NetCommunity 9.0

Based on 1 answer

As expected. Courseware was a nice reference guide.

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Director of Business Intelligence & Analytics

Georgetown UniversityInformation Technology and Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Blackbaud NetCommunity 1.9

Based on 3 answers

I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.

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Katalin Sankowich

Donor Relations & Communications Manager

Charlotte Rescue MissionNon-Profit Organization Management, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.

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Sales Executive

WorkfrontComputer Software, 501-1000 employees

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No answers on this topic

Return on Investment

We were able to purchase a package integrating all types of Blackbaud products which integrate.
We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.

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Michelle Hidalgo

Development and Marketing Manager

Healthy Smiles, Healthy Children: Foundation of American Academy of Pediatric DentistryNon-Profit Organization Management, 11-50 employees

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More people bidding
Check-in process at the event was smoother
Volunteers were more comfortable with the registration/check-in process
No negative impact

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Verified User

Director in Other

Hospital & Health Care Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

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