What users are saying about
1 Rating
57 Ratings
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Score 6 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Blackbaud NetCommunity

For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Rachel Slager | TrustRadius Reviewer

Qtego

We used it for mobile bidding at our annual fundraiser. They are also a part of the check-in process. They made both the auction and the check-in process so much easier at the event. We did not use it for donations last year but we absolutely will this year. I personally don't see where it could apply to our company outside of our event, but we will continue to use them for the gala for sure!!
Anonymous | TrustRadius Reviewer

Pros

Blackbaud NetCommunity

  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
Robert Goodman | TrustRadius Reviewer

Qtego

  • Excellent customer service
  • Great on-site support
  • Platform is easy to use
Anonymous | TrustRadius Reviewer

Cons

Blackbaud NetCommunity

  • NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
  • Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
  • Although A/B testing is available within NetCommunity, it is not easy to set up.
Lily Barger | TrustRadius Reviewer

Qtego

  • Entering the information can be a bit tedious, but I will know what expect and to plan for this year
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Blackbaud NetCommunity

Blackbaud NetCommunity 5.6
Based on 5 answers
The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
John Glenn | TrustRadius Reviewer

Qtego

No score
No answers yet
No answers on this topic

Usability

Blackbaud NetCommunity

Blackbaud NetCommunity 8.2
Based on 2 answers
The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
Elaine Tucker | TrustRadius Reviewer

Qtego

No score
No answers yet
No answers on this topic

Reliability and Availability

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman | TrustRadius Reviewer

Qtego

No score
No answers yet
No answers on this topic

Performance

Blackbaud NetCommunity

Blackbaud NetCommunity 8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman | TrustRadius Reviewer

Qtego

No score
No answers yet
No answers on this topic

Support Rating

Blackbaud NetCommunity

Blackbaud NetCommunity 10.0
Based on 4 answers
Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.
Linda Behrman | TrustRadius Reviewer

Qtego

No score
No answers yet
No answers on this topic

In-Person Training

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman | TrustRadius Reviewer

Qtego

No score
No answers yet
No answers on this topic

Implementation Rating

Blackbaud NetCommunity

Blackbaud NetCommunity 1.9
Based on 3 answers
I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
Katalin Sankowich | TrustRadius Reviewer

Qtego

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud NetCommunity

We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
Brandon Dix | TrustRadius Reviewer

Qtego

No answers on this topic

Return on Investment

Blackbaud NetCommunity

  • We were able to purchase a package integrating all types of Blackbaud products which integrate.
  • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
  • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
Michelle Hidalgo | TrustRadius Reviewer

Qtego

  • More people bidding
  • Check-in process at the event was smoother
  • Volunteers were more comfortable with the registration/check-in process
  • No negative impact
Anonymous | TrustRadius Reviewer

Pricing Details

Blackbaud NetCommunity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Qtego

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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