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BlackBerry UEM vs. Splunk Enterprise Security vs. TeamViewer DEX

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackberry UEM

    Score9.8 out of 10
    N/ABlackBerry UEM (formerly from Good Technology) offers a complete enterprise mobility management solution, including capabilities for mobile device management, mobile application management, mobile content management, identity access management and mobile security and containerization.N/A

    Splunk Enterprise Security

    Score8.3 out of 10
    N/ASplunk Enterprise Security is an analytics-driven SIEM that helps to combat threats with actionable intelligence and advanced analytics at scale.N/A

    TeamViewer DEX

    Score8.8 out of 10
    N/AThe TeamViewer DEX platform is a cloud-native, real-time, autonomous DEX solution that fixes digital worker experience issues before they impact users. It aims to remove friction from IT operations, improve compliance, and help IT deliver personalized digital experiences by bringing the user front and centre in the decision-making process.​N/A
    Pricing
    Blackberry UEMSplunk Enterprise SecurityTeamViewer DEX
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackberry UEMSplunk Enterprise SecurityTeamViewer DEX
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Blackberry UEMSplunk Enterprise SecurityTeamViewer DEX
    Considered Multiple Products
    BlackBerry
    No answer on this topic
    Cisco
    No answer on this topic
    TeamViewer
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    99%
    Would buy again
    109 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    90 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    103 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    80 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    91%
    Implementation went as expected
    90 Answers
    No answers on this topic
    Features
    Blackberry UEMSplunk Enterprise SecurityTeamViewer DEX
    Security Information and Event Management (SIEM)
    Comparison of Security Information and Event Management (SIEM) features of BlackBerry UEM and Splunk Enterprise Security and TeamViewer DEX
    Feature
    BlackBerry UEM
    -
    Ratings
    Splunk Enterprise Security
    8.4
    107 Ratings
    5% above category average
    TeamViewer DEX
    -
    Ratings
    Centralized event and log data collection00 Ratings7.1105 Ratings00 Ratings
    Correlation00 Ratings8.9104 Ratings00 Ratings
    Event and log normalization/management00 Ratings8.9105 Ratings00 Ratings
    Deployment flexibility00 Ratings7.9106 Ratings00 Ratings
    Integration with Identity and Access Management Tools00 Ratings8.9101 Ratings00 Ratings
    Custom dashboards and workspaces00 Ratings9.8107 Ratings00 Ratings
    Host and network-based intrusion detection00 Ratings7.9101 Ratings00 Ratings
    Data integration/API management00 Ratings7.9103 Ratings00 Ratings
    Behavioral analytics and baselining00 Ratings8.899 Ratings00 Ratings
    Rules-based and algorithmic detection thresholds00 Ratings7.9100 Ratings00 Ratings
    Response orchestration and automation00 Ratings7.992 Ratings00 Ratings
    Reporting and compliance management00 Ratings8.9100 Ratings00 Ratings
    Incident indexing/searching00 Ratings8.0106 Ratings00 Ratings
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    Score10 out of 10
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    Score9.6 out of 10
    IBM Security QRadar SIEM
    Score8.9 out of 10
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    Score8.5 out of 10
    Enterprises
    ManageEngine Endpoint Central
    Score9 out of 10
    SolarWinds Security Event Manager (SEM)
    Score8 out of 10
    Nexthink
    Score7.3 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Blackberry UEMSplunk Enterprise SecurityTeamViewer DEX
    Likelihood to Recommend
    7.4
    (4 ratings)
    7.1
    (109 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    4.4
    (2 ratings)
    9.1
    (4 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (12 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (4 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    5.9
    (2 ratings)
    7.3
    (8 ratings)
    -
    (0 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (98 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Blackberry UEMSplunk Enterprise SecurityTeamViewer DEX
    Likelihood to Recommend
    BlackBerry
    If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.
    Incentivized
    Read full review
    Cisco
    Based on my experience, Splunk is a strong git for some environments and a poor match for others. The distinction is primarily based on infrastructure complexity and budget. It's perfect for large enterprises with a mix of on-prem/cloud infrastructure. It's not a perfect match for small teams with restricted resources.
    Incentivized
    Read full review
    TeamViewer
    When we are needing to patch workstations for zero-day vulnerabilities or security risks, Explorer is our go-to tool to push out those settings quickly. We have a TeamViewer DEX server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the TeamViewer Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the TeamViewer software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
    Incentivized
    Read full review
    Pros
    BlackBerry
    • Security and Web Filtering are easy to set up and maintain
    • Initial set up and install of company profile onto Android/iOS devices
    Incentivized
    Read full review
    Cisco
    • Writes Powerful Queries: The queries that can be written using the Splunk Query Language are very powerful and highly customizable to meet every need. Ex: Writing queries to search the intersection of two different sources like Network and Endpoint Logs.
    • Offers Dashboard Abilities: Helps build complex panels for Dashboards in addition to providing several out-of-the-box panels. Ex: creating panels to calculate the performance of analysts in a given timezone.
    • Helpful Search Aids: It helps to set up complex custom alerts very easily. The interesting fields section is very helpful while threat hunting. Ex: It shows all the users and the frequency of each in a failed login event. The user list on the interesting fields is useful to look for suspicious logins.
    Incentivized
    Read full review
    TeamViewer
    • Extremely quick responses from Explorer provides immediate feedback
    • Automated software reclaim for unused software keeps our licensing costs down
    • Guaranteed State gives us peace of mind that our required policy settings will remain intact
    • Experience gives an in-depth insight into proactive performance troubleshooting
    Incentivized
    Read full review
    Cons
    BlackBerry
    • One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
    • It's not possible to save or forward attachments from my inbox on my device
    • Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.
    Read full review
    Cisco
    • Improved User Interface Customization: While the interface is generally intuitive, providing more options for users to customize their dashboards and views would enhance the overall user experience. Tailoring the interface to specific roles or use cases could be a valuable addition.
    • Simplified Alert Management: Streamlining the process of managing alerts, such as grouping or categorizing them based on severity or type, would make it easier for security teams to prioritize and respond to incidents effectively.
    • Expanded Threat Intelligence Feeds: Increasing the variety and sources of threat intelligence feeds available within ES would provide a broader context for identifying and mitigating emerging threats, ensuring a more comprehensive defense against evolving attack vectors.
    Incentivized
    Read full review
    TeamViewer
    • They currently don't have all of their products incorporated into the web interface, meaning that we need a separate administration console for using their Shopping product.
    • The TeamViewer DEX Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
    • Writing your own custom instructions for Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
    Incentivized
    Read full review
    Likelihood to Renew
    BlackBerry
    I will renew use of this product for as long as the company supports its use.
    Read full review
    Cisco
    We are very happy with Splunk and would advise anyone to take a serious look at it. It might look pricey but the rewards Splunk offers seem endless.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Usability
    BlackBerry
    No answers on this topic
    Cisco
    Maintaining hundreds or even 1000+ SOC use cases is really difficult, considering that the Data sources may not always send the data. A module that detects data freshness issues and detect data format changes would be a great help. the main challenge today using Splunk Enterprise Security is making sure that the detection rules are still working properly given all the changes that occur in data source applications. Also, maintaining the data collects on tens of thousands of servers and more than 100k workstations is a real company IT challenge: the splunkbase forwarder may not support old OS anymore, while these are the most important to monitor. Moving to the Open Telemetry collector has become essential so that only 1 agent is required for both SIEM and application observability.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer DEX has plenty of features and functionality right out of the box. They offer an Exchange web portal where you can go to download new product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
    Incentivized
    Read full review
    Reliability and Availability
    BlackBerry
    No answers on this topic
    Cisco
    I don't think I've ever seen Splunk ES go fully offline or have any downtime greater than a few minutes on rare occasions.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Performance
    BlackBerry
    No answers on this topic
    Cisco
    It takes a long time for items to load if you are just generally searching through logs. It is best to use the data models which load faster but can be strange in terms of what is coming from which logs where. Yes, you can look it up, but this also requires familiarity with where things are and how to look them up.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Support Rating
    BlackBerry
    If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.
    Incentivized
    Read full review
    Cisco
    It's good when it's responsive, but I've had times where I had to wait quite a while for a response. But these are typically the exceptions rather than the rule. When you do get a response it is always well-informed and appropriate. I would say they've been trending better over time with this.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    In-Person Training
    BlackBerry
    No answers on this topic
    Cisco
    I experienced only on-line training, but the trainers were very professional and competent. Maybe it could be more useful if they also have an experience in projects because sometimes they didn't have a real project experience to communicate to the students. Anyway, it was very interesting and I learned many thing that's very difficoult (or maybe impossible!) to have by myself, aven if I have more than 10 years of Splunk activity experience.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Online Training
    BlackBerry
    No answers on this topic
    Cisco
    It was very interesting and I learned many thing that's very difficoult (or maybe impossible!) to have by myself. The only problem was that, when I worked with the Splunk Professional Services, I found some difference between the training contents and the information from PS. In addition is required a long experience on Splunk Enterprise for the data ingestion part, in other words I'm able to work with ES because I'm worling on Splunk since 11 years, otherwise I'd some problem.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Implementation Rating
    BlackBerry
    No answers on this topic
    Cisco
    It's a fantatic product and it was very useful the presence of Splunk Professional Services for the Design Phase and the final Health Check.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Alternatives Considered
    BlackBerry
    Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features
    Read full review
    Cisco
    Splunk enterprise is the only solution that we’ve been able to identify that provides risk based alerting, which allows our SOC to reduce analyst fatigue which would be a huge problem without it. Before RBA, there were thousands of alerts a day and it was impossible to review all of them
    Incentivized
    Read full review
    TeamViewer
    Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our toolbox and even then doesn't seem to have all of the additional functionality that we get from the TeamViewer software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which TeamViewer DEX has already done impressively for some time now.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    BlackBerry
    No answers on this topic
    Cisco
    for my exterience, unit pricing and billing frequency are correct. As I already said, I hint to have more discount flexibility, expecially with new customers, because there are competitors less expensive and very aggressive that are dangerous. In addition the possibility to don't pay the license for the development period could be a very interesting feature for the final customers.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Scalability
    BlackBerry
    No answers on this topic
    Cisco
    - 8 out of 10 and took 2 for the data pipeline and administration part. Even if you'd like to improve yourself or your team, you have to pay a lot of money and it could be more than GIAC education + cert. - Normalization for Data models and CPU-based searches can be a problem sometimes.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Professional Services
    BlackBerry
    No answers on this topic
    Cisco
    I had a fantastic experience with Splunk Professional Services: they worked with us in our last SON project (a SOC migration for a very large customer) and helped to build a multi tenent environment even if ES isn't a multi tenant platform. Th Splunk PS was a very professional and competent people, he is italian and was able to speak with our italian customers.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Return on Investment
    BlackBerry
    • Security profiles have been effective in managing user devices.
    • Location tracking has helped locate lost and stolen devices.
    Incentivized
    Read full review
    Cisco
    • We have a 100% success rate on all our ES implementations due to the amazing documentation and Splunk enablement on the subject.
    • Our Splunk ES business has grown 100% YoY for the last 3 years.
    • In terms of long term management and maintenance, ES has been highly stable and predictable, reducing our overhead on costly services team for ad hoc maintenance work.
    Read full review
    TeamViewer
    • Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
    • Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
    • Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer DEX Screenshots

    Screenshot of Installed ApplicationsScreenshot of Content Distribution OverviewScreenshot of Experience Analytics OverviewScreenshot of Experience Analytics PerformanceScreenshot of Experience Analytics NetworkScreenshot of DEX Intelligence Insights