Overall Satisfaction with BlackBerry UEM (formerly Good)
BlackBerry UEM (formerly Good) is used to secure user's access to exchange server mail from mobile devices (iOS and Android) and create a connection to the LAN where users can access network resources such as file shares and intranet. The on-premise solution was utilized to have full control over the entire setup to secure the network environment.
- Separates your mobile device into a personal and work environments
- It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
- It allows a company to securely expand the services offered within its network to mobile devices.
- Better to be used on Windows 10 machines
- The software is relatively difficult to implement/upgrade with a very long administration guide. Either a useful quick-start guide or dedicated support personnel for implementations after purchase licenses to setup would be helpful to get customers up and running quickly with minimum headache.
- You do find some minor quirks with some of the other apps that integrate into the ecosystem, where support is needed to get involved. For example, 3rd party note-taking apps. But generally, once working, it works well.
- Significantly improves security on our exchange on-premise environment
- More user support for IT admins to assist in setups or if quirks arise
- It provides tools that allow users to continue working away from the office.
When I compared Black BerryUEM (formerly Good) with MaaS360 and AirWatch at the time, BlackBerry UEM (formerly Good) offered better integration into the network as well as better mobile clients to execute work. Access to 3rd party apps that can be used e.g., ability to synchronize and edit notes. This, however, may have changed in recent years.
If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.
Do you think BlackBerry UEM delivers good value for the price?
Are you happy with BlackBerry UEM's feature set?
Did BlackBerry UEM live up to sales and marketing promises?
Did implementation of BlackBerry UEM go as expected?
Would you buy BlackBerry UEM again?