BlackBerry UEM is an overall well-designed mobile device management platform
Updated January 16, 2020

BlackBerry UEM is an overall well-designed mobile device management platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlackBerry UEM (formerly Good)

We used BlackBerry UEM to manage all of our mobile devices at our company. It helped us with the initial setup of rolling out phones to our employees, as well as monitoring their usage and tracking the location of the phones if they were lost. The overall functionality was helpful in keeping a security standard across the entire organization for mobile usage.

Pros

  • Security and Web Filtering are easy to set up and maintain
  • Initial set up and install of company profile onto Android/iOS devices

Cons

  • Licensing costs could be streamlined and easier to manage
  • Functionality could be improved with iOS devices
  • Security profiles have been effective in managing user devices.
  • Location tracking has helped locate lost and stolen devices.
Support was sufficient when contacted via their online ticketing system, as well as when calling their support line. They were quick to respond and assist with any issues we were having, in addition to remotely accessing our server to provide help. The online documentation and updates were frequently updated to provide assistance as well.

Do you think BlackBerry UEM delivers good value for the price?

Yes

Are you happy with BlackBerry UEM's feature set?

Yes

Did BlackBerry UEM live up to sales and marketing promises?

Yes

Did implementation of BlackBerry UEM go as expected?

Yes

Would you buy BlackBerry UEM again?

Yes

BlackBerry UEM is well-suited if you are looking for an all-in-one mobile security management platform. From the initial rollout and install of the software onto a device, to the deactivation and removal off the network, it works well and is easy to maintain. The one area where it could still use improvement is working with iOS devices, due to the non-native app functionality.

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