Likelihood to Recommend For the sake of compliance and training, you can record your conversations and store your customer communications. You could have full control over all websites connected to your business phone account. Thanks to the program's corporate directory feature, you can access a contact database with click-to-call capabilities available online
Read full review Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that
Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as
Google Chat requires the user to also have
Google Meet installed to make video calls and there is no voice only calling option.
Read full review Pros You can control your calls, wait, hang up, transfer, intercept, and park for a better client experience without being bothered. You can control and keep an eye on calls from your preferred users and groups by personalizing your display. Read full review Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process. Google Hangouts (Classic) is user-friendly and [has] features to share screens easily. Google Hangouts (Classic) is much easier to use than its competitors. Google Hangouts (Classic) have [a] good connection time and there are few glitches. Read full review Cons I would like the Blueface subscription price to be more affordable. Read full review I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget. Read full review Usability The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
Read full review Support Rating Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Read full review Alternatives Considered Calls may be encrypted using Blueface's TLS/SRTP encryption, raising the level of security. You may track your call activity, obtain a report on your calls, and use analytics to guide business choices.
Read full review Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Chris Carpenter Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Read full review Return on Investment You might save money and have more effective business communications. Track your calling patterns and make business decisions based on statistics. Through the device history, you can monitor any changes or issues. You can remotely check the availability of your employees using Blueface BLF. Read full review I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days. Read full review ScreenShots