BMC Helix Configuration Management Database (CMDB) vs. IBM Maximo Application Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix CMDB
Score 10.0 out of 10
N/A
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.N/A
IBM Maximo Application Suite
Score 8.1 out of 10
N/A
IBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A
Pricing
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix CMDBIBM Maximo Application Suite
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Top Pros
Top Cons
Best Alternatives
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
ServiceNow Now Platform
ServiceNow Now Platform
Score 8.8 out of 10
Epicor Kinetic
Epicor Kinetic
Score 7.8 out of 10
Enterprises
ServiceNow Now Platform
ServiceNow Now Platform
Score 8.8 out of 10
IFS Applications
IFS Applications
Score 7.2 out of 10
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User Ratings
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Likelihood to Recommend
10.0
(7 ratings)
7.6
(45 ratings)
Likelihood to Renew
-
(0 ratings)
7.7
(5 ratings)
Usability
8.0
(1 ratings)
7.6
(5 ratings)
Support Rating
-
(0 ratings)
6.9
(4 ratings)
Implementation Rating
-
(0 ratings)
7.3
(3 ratings)
User Testimonials
BMC Helix Configuration Management Database (CMDB)IBM Maximo Application Suite
Likelihood to Recommend
BMC Software Inc.
Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.
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IBM
IBM Maximo Application Suite is well suited for organizations looking for an application to track their end-to-end procurement and supply chain process. It can also be used for billing services, but that would mainly be for services provided as part of a work order, not voluminous customer billing. IBM Maximo Application Suite allows us to have one application where someone from procurement can input contracts and details, someone from any various department can create a requisition and superiors can use automated workflow to approve a purchase order, and someone at an operations location can receive and store materials. Subsequently, someone in the field can submit their hours and material used and it be approved via automated workflow for an invoice to be created. Payment functionality is possible, but we did not implement this aspect of IBM Maximo Application Suite. To note, throughout the process, interfacing can be set up to send transactions to your general ledger. As far as interfacing, IBM Maximo Application Suite also offers tools and configuration to set up endpoints. We have been able to set up REST APIs and request/responses without heavy involvement from developers. This is a nice bonus if integrating with multiple applications.
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Pros
BMC Software Inc.
  • Incredible with cloud migration of servers.
  • Efficient with getting audit reports on systems.
  • Terrific with compliance management.
  • Fabulous with optimization of business operations.
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IBM
  • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
  • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
  • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
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Cons
BMC Software Inc.
  • The best IT services management that helps to increase overall service management does deliver business value.
  • Great change manager.
  • Service desk agent.
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IBM
  • Hard to implement. A high number of resources and manpower is necessary to implement and upgrade IBM Maximo due to its robustness and number of functionalities.
  • Version fragmentation. Due to the challenge imposed by a version upgrade, it is common to find systems relying on legacy versions of Maximo which might become a challenge for the support team.
  • Unfriendly UI. The excess of functionalities and services available might become a challenge for a starting user. Although it is possible to customize the UI to fit the exact needs of each user, it is important to map exactly what each user needs.
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Likelihood to Renew
BMC Software Inc.
No answers on this topic
IBM
The versatility, strength, and value that IBM Maximo adds to our company's asset management procedures. The platform has greatly increased operational efficiency and asset performance by streamlining jobs, automating procedures, and offering customizable solutions. Furthermore, IBM's constant assistance and updates have been crucial in meeting changing company requirements. Though there's always potential for improvement.
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Usability
BMC Software Inc.
Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.
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IBM
The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable
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Support Rating
BMC Software Inc.
No answers on this topic
IBM
Support is good (since we are business partner and do have direct contact with product development). For customers it might be sometime difficult to address real bugs ("work as designed syndrome") and/or additions, improvements or ideas. Creating them is quite easy, but track them in terms of follow-up can be done better.
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Implementation Rating
BMC Software Inc.
No answers on this topic
IBM
Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance
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Alternatives Considered
BMC Software Inc.
I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.
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IBM
As a computerized maintenance management system i do not have experience of any other system. The only experience I have is for Maximo and it works excellent for me. I am using many modules available in Maximo and all of these modules are almost fulfilling all of my business needs.
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Return on Investment
BMC Software Inc.
  • Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.
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IBM
  • Need multiple IT developers and DBA's to run the software at an enterprise level.
  • We use it for logging and taking repair work orders, handling of parts orders, and fulfillment and job scheduling.
  • The desktop version is very easy to use
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ScreenShots

IBM Maximo Application Suite Screenshots

Screenshot of where during a collaborative session, an expert technician can create notes to annotate the streaming video feed. These are viewed by the requesting technician through an AR experience during the session.Screenshot of an example work order containing relevant details about the location, asset, and tasks to be done. The technician can conduct inspections, make meter readings, and review historical information.Screenshot of a single view that lets the user understand past, present, and predicted asset performance, know when the asset is going to fail, and take action to reduce risk and minimize costs.Screenshot of where operators can see everything they need to know about their assets at every level across an organization and alerts draw their attention to problems right away.Screenshot of the tool used to label defects, then use labeled images to train deep learning vision models to spot defects in the field.