The One EAM Solution - IBM Maximo
December 02, 2022

The One EAM Solution - IBM Maximo

Nivin George | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Maximo Application Suite

Our organization implements IBM Maximo Products and solutions for clients throughout the region and others. The significant problems that IBM Maximo addresses and solves for our clients are related to Asset Management, Maintenance, Monitoring, Procurement, and Financial transactions. Most clients seek to implement IBM Maximo because of its ease of use and level of configuration and customization capabilities built within the system to cater to any business needs. Companies that require to procure, deploy, manage and maintain their assets in the oil and gas industry or utilities have the best use with IBM Maximo due to its Out-of-Box capabilities that provide industry-specific solutions, all in one Enterprise Asset Management Solution.

Pros

  • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
  • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
  • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today

Cons

  • IBM Maximo Mobile solutions need to be considered as an area that needs improvement, with limited resources and very challenging to implement, this feature would be a best fit that many clients would like to see done and deployed differently
  • The Licensing scheme is not easy to understand
  • Reporting and Business Intelligence solutions provided are pretty much the same as previous versions and outdated
  • Asset Management
  • Work Centers
  • IBM Maximo Cloud deployment
  • A Significant improvement in Tracking and Managing Assets with a History of PM Work Orders, Asset transfers, and maintenance costs linked to procurement and inventory usage
  • Record accurate labor work hours with proper people management while not missing any schedules and appointments
  • With the Cost Management and Budgeting application, it has allowed budget controllers to make timely and proper decisions in preparing budgets, booking costs, track commitments and over commitments, and make deliverable forecasts
Complementing IBM Maximo as compared to other ERP software in the market is the ease of use with a user-friendly web-based interface and improved skin that makes navigation and moving within applications easy. Powerful and robust applications such as Work Orders, Assets, Inventory Usage, and Budget Monitoring allows recording data and monitoring the business using Key Performace Indicators and Business Intelligence Reporting. The software can be implemented quicker and easier than other applications and with the cloud offering IBM Maximo has, going live has not been this easy.

Do you think IBM Maximo Application Suite delivers good value for the price?

Yes

Are you happy with IBM Maximo Application Suite's feature set?

Yes

Did IBM Maximo Application Suite live up to sales and marketing promises?

Yes

Did implementation of IBM Maximo Application Suite go as expected?

Yes

Would you buy IBM Maximo Application Suite again?

Yes

IBM Maximo is best suited in the OIl&Gas industry, Utilities, and Transportation. With the industry add-ons offering with IBM Maximo, many Out-of-Box solutions that come with the product and add-ons are well-equipped to help engineers and technicians in the field to record, manage and maintain their assets, work and data. Work Orders, Assets, Preventive Maintenance, Job Plans, Safety, Failure Reporting, and Inventory are the heavily used applications by users and the reason why IBM Maximo is best suited to deliver their needs. The software may not be a recommendation for Small and Medium Businesses having limited assets or fleets to manage and maintain. Clients come with enquires on financials and payroll software where IBM Maximo is less likely to be recommended.

Using IBM Maximo Application Suite

150 - Engineers, Managers, Procurement buyers, technicians and accountants
3 - IBM Maximo support is performed by certified and experienced Consultants and Developers who have both Technical and Functional skills.
  • Asset Management and Monitoring
  • Preventive Maintenance and Forecasting
  • Work Management
  • IBM Maximo was configured using the Contracts and Transportation add-on for financial reporting IFRS16
  • The Oil and Gas Add-on was configured to record drilling data and well information
  • IBM Maximo Linear assets were used to record and manage Rig Moves from one well to the other
  • Expand IBM Maximo to Mobile solutions for Technicians and field workers
  • Configure IBM Maximo for Project and Cost Management

Evaluating IBM Maximo Application Suite and Competitors

  • Product Features
  • Product Usability
Powerful features such as preventive maintenance, work order tracking, and inventory management are up to date with real-time market experience.
I would not change the selection criteria.

IBM Maximo Application Suite Support

I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
None
Clients have an Annual Customer Support Plan, and being a Premium IBM Business partner, we are heavily dependent on IBM and the products we support.
Yes - Yes
Very recently, a major issue was reported for one of our client upgrades and was categorized as a Severity 2 issue and was affecting the development phase. The Work Order tracking application was affected due to a faulty installation and produced a known issue. The problem was reported to IBM, who requested the client details, nature, and details of the IBM Maximo environment. The support staff quickly recommended applying the latest Fix pack for the HSE add-on that resolves the problem. The support team's recommendation worked, and they followed up with us to check if the fix helped resolve the issue.

Comments

More Reviews of IBM Maximo Application Suite

  1. Home
  2. Enterprise Asset Management Software
  3. IBM Maximo Application Suite Reviews
  4. User Review of IBM Maximo Application Suite