BoldDesk vs. Intercom
BoldDesk vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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BoldDesk | N/A | BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents. Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider. Key… | $35 per month for 3 agents | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing information is accurate as of May 7, 2024. Monthly billing plans also available. | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
BoldDesk | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BoldDesk | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BoldDesk | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (266 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (174 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.0 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
BoldDesk | Intercom | |
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Likelihood to Recommend | Syncfusion No answers on this topic | Intercom |
Pros | Syncfusion No answers on this topic | Intercom |
Cons | Syncfusion No answers on this topic | Intercom |
Likelihood to Renew | Syncfusion No answers on this topic | Intercom |
Usability | Syncfusion No answers on this topic | Intercom |
Reliability and Availability | Syncfusion No answers on this topic | Intercom |
Performance | Syncfusion No answers on this topic | Intercom |
Support Rating | Syncfusion No answers on this topic | Intercom |
Online Training | Syncfusion No answers on this topic | Intercom |
Implementation Rating | Syncfusion No answers on this topic | Intercom |
Alternatives Considered | Syncfusion No answers on this topic | Intercom |
Return on Investment | Syncfusion No answers on this topic | Intercom |
ScreenShots | BoldDesk Screenshots | Intercom Screenshots |