Likelihood to Recommend
BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.
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Calendly is perfect for anyone scheduling appointments. We use this for sales appointments, but I see it fitting very well for service industries such as massage, hair, and even coaching. Calendly integrates with any and all calendars and gives you the freedom to set your schedule and let your clients pick their times. You can set up custom meeting times, names, descriptions etc. The range of possibilities is very wide and is extremely user-friendly.
Read full review Pros Online scheduling, canceling, re-booking customers. Taking payments online via PayPal at the time the client books. Sending out sms reminders and sms confirmations so clients will not miss their event. Read full review Automation - With Calendly, everything is automated. I do not need to be informed before a meeting is scheduled with me, neither do I need to put calls across or send emails to cancel appointments. Calendly simply does the running around for me. Reminders - In a business environment, it’s so easy for one to forget scheduled activity. However, Calendly ensures this doesn’t happen with me . Thanks to its notification reminders, which ensures I am always abreast with what I need to do next. Re-scheduling - Calendly makes it so easy for myself or the other party to cancel scheduled appointments and postpone to a more convenient date. No calls or emails needed by either party. Read full review Cons Might be a more complex tool - needs its learning curve The possibility to use it as a way to provide classes or webinars in series may be a bit complicated Read full review I mentioned collaborative events. You can only set this up for people who are all users inside your account. So even if I have a partner who uses Calendly under his own company account, I don't think I can make a shared event with him. Also mentioned already, this isn't a con of the product but a user issue: If you make openings, people will book. So you HAVE TO be disciplined and get everything on your calendar or someone will slip in a booking when you were planning to go to lunch, etc. Read full review Likelihood to Renew
I've gladly paid for it for the past 4 years and don't foresee any reason to stop using it.
Read full review Usability
I gave Calendly an 8 because overall I think it is very much user friendly even for someone who has never used anything similar. The only issue I have had with usability is what I already stated about how the settings are in sub categories making some things difficult to find at first.
Read full review Support Rating
I only reached out to Support once but they were very prompt and easy to work with. I had some questions about setting up the follow-up emails for after people would do the interview. They were very helpful and gave assistance and we solved the issue very fast. I would definitely recommend.
Read full review Alternatives Considered
I tried to use few other scheduling systems before but I always thought they were somewhat incomplete, something was always missing, from design point of view to missing features. For me it's always about ease of use and how everything is organized. I can say that BookSteam got it all figured out and I recommend it
Read full review Square Appointments
I like it as well it just doesn't have the robust ability that Calendly does. Personally, if there were an ability to do that,
could give Calendly a run for their money for their own customers. I don't see how they could move the compete with customers that aren't theirs. Not only do I personally use Calendly but I see it all the time in my business email. It is literally few seconds to schedule. When I see Calendly, I am relieved immediately. That is how easy it is to understand their platform.
Read full review Return on Investment Customers are happy as they can book themselves online any time. Our staff is happy as they have their own access. Read full review Positive: When people want to meet, I can simply send my Calendly link and it takes less than 5 seconds to do. Positive: It integrates well with Zoom, which means that by default all my appointments include Zoom information for a remote call. Read full review ScreenShots