BotStar vs. ChatBot

This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project. While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.

Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.

Incentivized

• First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
• Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
• Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.

• Superb for interactive form filling.
• Great for standard messages and relaying information.
• Out-of-house assistance and redirecting or capturing followup details.

Incentivized

• BotStar updates regularly, but sometime it come with small bugs.
• Should consider update Smart delay feature.
• BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.

• Solution should also have a dashboard to view the customer analytics
• some times user typed long sentences it should decipher most common word from it.
• Options to use native UI

Incentivized

Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.

Incentivized

Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.

ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.

Incentivized

• Speed ​​up customer response on Facebook as well as Website, guaranteed under 10 minutes.
• Reduce repetitive employee workloads and prioritize more important things.

• Good customer engagement levels (positive intent recognition).
• Positive CSAT.
• Not enough volume yet to have a cost ROI.

Incentivized