BQE CORE vs. Datto Autotask PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BQE CORE
Score 8.5 out of 10
Small Businesses (1-50 employees)
BQE CORE is a business management solution built specifically for professional service firms. BQE CORE is a combination of a billing assistant, project management, and accounting solution. CORE is designed to do the hard work of delivering actionable insights directly to the user's dashboards or inbox. BQE CORE replaces the products Engineeroffice, Archioffice, and BillQuick; the functionality of these applications is now found in BQE CORE.N/A
Autotask PSA
Score 7.6 out of 10
N/A
Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).N/A
Pricing
BQE COREDatto Autotask PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BQE COREAutotask PSA
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BQE COREDatto Autotask PSA
Top Pros
Top Cons
Features
BQE COREDatto Autotask PSA
Project Management
Comparison of Project Management features of Product A and Product B
BQE CORE
7.8
45 Ratings
4% above category average
Datto Autotask PSA
-
Ratings
Task Management8.928 Ratings00 Ratings
Resource Management9.030 Ratings00 Ratings
Gantt Charts6.613 Ratings00 Ratings
Scheduling8.320 Ratings00 Ratings
Workflow Automation7.620 Ratings00 Ratings
Team Collaboration7.523 Ratings00 Ratings
Support for Agile Methodology6.59 Ratings00 Ratings
Support for Waterfall Methodology6.610 Ratings00 Ratings
Document Management6.823 Ratings00 Ratings
Email integration6.921 Ratings00 Ratings
Mobile Access8.725 Ratings00 Ratings
Timesheet Tracking9.345 Ratings00 Ratings
Change request and Case Management8.915 Ratings00 Ratings
Budget and Expense Management7.536 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
BQE CORE
8.4
32 Ratings
12% above category average
Datto Autotask PSA
-
Ratings
Quotes/estimates7.816 Ratings00 Ratings
Invoicing8.828 Ratings00 Ratings
Project & financial reporting8.531 Ratings00 Ratings
Integration with accounting software8.419 Ratings00 Ratings
Best Alternatives
BQE COREDatto Autotask PSA
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Atera
Atera
Score 8.8 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BQE COREDatto Autotask PSA
Likelihood to Recommend
8.6
(138 ratings)
7.6
(29 ratings)
Likelihood to Renew
7.3
(8 ratings)
9.0
(1 ratings)
Usability
8.2
(100 ratings)
9.0
(1 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
7.3
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(89 ratings)
8.4
(4 ratings)
Online Training
6.4
(1 ratings)
-
(0 ratings)
Implementation Rating
3.1
(6 ratings)
-
(0 ratings)
Ease of integration
4.5
(1 ratings)
-
(0 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
BQE COREDatto Autotask PSA
Likelihood to Recommend
BQE Software Inc.
BQE CORE is well suited for a firm trying to get a better understanding of their project performance as a whole as well as better manage time and project resources. It is not the greatest for client management through a project or through invoicing, but it is do-able within the system.
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Kaseya
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
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Pros
BQE Software Inc.
  • Invoice Collections within Billing is a great tool because of the ability to take notes and track contact.
  • Invoices are professional looking and easy for our clients to understand the overall progress within each phase of their project.
  • Dashboards are the best tool EVER!
  • The Contact List feature within Clients setup is the perfect way to track multiple project managers within a large company that also has multiple contracts with us.
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Kaseya
  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
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Cons
BQE Software Inc.
  • Customizable Reporting
  • Linking Project to Payment all together
  • Assigning contacts to particular roles - such as Invoicing, Contracts, etc.
  • Accounting Functionality - they are basically a project management accounting software, so in my opinion, they could learn some things from other accounting software such as QuickBooks etc.
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Kaseya
  • The GUI is a little dated.
  • Some integrations are limited for not being a Datto product.
  • While not as complex to set up as Connectwise, it definitely requires some serious thought during the initial setup.
  • Email processing could offer more options for parsing keywords and allow for more automation.
  • The mobile app is just not worth using in my experience.
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Likelihood to Renew
BQE Software Inc.
We have been using Core for a few years now, and honestly started to look at other software systems to see what was out there. What we chose was a nightmare for migration so we never left Core. Now we have added invoicing and payments from Core instead of double entry with QBO. Still only a few cycles in but looks like it will be up to speed soon and working smoothly.
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Kaseya
After using multiple products on the market, Autotask was intuitive and easy to manage.
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Usability
BQE Software Inc.
The foundation is awesome, like I have said before, however the house being built on it, the educational resources being provided to us (more of sales pitches that don't work), and flexible workflow opportunities, is making us look elsewhere for how much we will be spending on per user. It's crazy to think how flexible they are not when it comes to user settings. Lack of integration with other sources is awful.
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Kaseya
The work flow is much better then other competitors
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Reliability and Availability
BQE Software Inc.
I can only remember a couple of times in 4 years that Core has been unavailable.
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Kaseya
No answers on this topic
Performance
BQE Software Inc.
This is one area that does need some improvement. It can be slow at time, so we had our IT look at it from our side and we had no issues, so it has to be some slowness on their side.
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Kaseya
No answers on this topic
Support Rating
BQE Software Inc.
As a new employee and CORE user, I talk to support on a weekly basis. I have never had to wait for more than 3 min to get connect with a support rep, and all my questions have been answered. The support representatives are polite and eager to help no matter how simple your question is.
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Kaseya
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
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Online Training
BQE Software Inc.
Make sure you have someone training you that fits your style of learning.
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Kaseya
No answers on this topic
Implementation Rating
BQE Software Inc.
It does take some time to understand the options and to find the best invoice template.
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Kaseya
No answers on this topic
Alternatives Considered
BQE Software Inc.
Deltek Vision is far more advanced, more encompassing and offers more flexibility with what you want to do. However, it's also quite difficult to use, whereas BQE CORE is intuitive and user friendly. The trade off is worth it in some arenas but overall it's not suited for a larger fast paced company. Great for smaller companies.
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Kaseya
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
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Scalability
BQE Software Inc.
This software works on a small and large scale.
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Kaseya
No answers on this topic
Return on Investment
BQE Software Inc.
  • Quick setup of new tasks under a parent project, with immediate hourly billing to it.
  • Monitoring of details of non-chargeable efforts in appropriate detail
  • Validation of hourly cost, billing cost, benefit cost, profitability by person and role
  • Company tracking of write-off's included in corporate and project reporting, no data is "lost"
  • Can track excessive work time as +PTO in lieu of pay for use as future vacation
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Kaseya
  • We were able to identify the profitability of our entire client base.
  • We identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask.
  • Autotask helped us serve our client base in a professional manner, it's like having an entire department at your finger tips.
  • Autotask is the heartbeat of our operation.
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ScreenShots

BQE CORE Screenshots

Screenshot of Core powered by BQE SoftwareScreenshot of BQE CORE Project Dashboard ViewScreenshot of BQE CORE 360* Firm Performance ViewScreenshot of BQE CORE Reporting & AnalyticsScreenshot of BQE CORE Project Time EntryScreenshot of BQE CORE Project Expense Tracking