Overall Satisfaction with BQE Core
We use BQE Core to give us more visibility into our projects, as well as time tracking, invoicing, and last year we added the accounting module to our subscription.
- Time Tracking
- The ability for the user to customize features
- It would be great to be able to view phases as part of a whole project
- Training - it can be expensive, so maybe they could think about group training to help small businesses afford it.
- Training can be expensive
- If you want good results you need to enter good data
- Staff became frustrated at the learning curve
- Gave us the visibility we desired
Do you think BQE CORE delivers good value for the price?
Are you happy with BQE CORE's feature set?
Did BQE CORE live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BQE CORE go as expected?
I wasn't involved with the implementation phase
Would you buy BQE CORE again?
I enjoy using this product, although there was a learning curve in the beginning, and I know that if I get stuck I can make a quick phone call to customer service and get assistance. The fact that customer service is available 24x7 is amazing.
You can't beat a knowledgeable customer service department like BQE Core and the fact that they are available 24/7 means that you can get answers to your questions at any time of the day or night.
We previously used ArchiOffice and were looking for a software program that would give us greater visibility into how we are doing from a project perspective, and BQE Core does this. It is really easy for staff to enter their time - either in the office or in a mobile situation - and the ability to convert timed work into a time entry is great. Core treats each phase of a project as its own project, and I wish you could bypass this feature as it would work better for us if each phase added up, and then all numbers added up to the Parent Phase.
Using BQE Core
10 - Most of the staff is using the project management areas of Core and time tracking, and an administrative staff is using this plus the accounting module.
1 - The skills required to support BQE Core are varied - but I would say that patience, tenacity, and adaptability are important. BQE Core is a large software and there are many areas where things can go right but also can go wrong. Fortunately we have the backup of customer service 24/7 to assist us in this area.
Evaluating BQE Core and Competitors
- Ease of Use
We did look at a few different option, and after careful consideration we chose BQE Core as we felt is had the ability to give us the visibility we needed with our projects, and it allowed us to add additional modules as needed such as accounting. We liked the flexibility it gave us with regards to adding licenses for additional staff.
I think that we evaluated all options to the best of our ability and made a solid choice. The only thing we would probably do a little different if we had to do it again would be to prepare the staff a little more with regards to the learning curve. And there is a learning curve - this is to be expected so you need patience to navigate those first few months and to be adaptable. Also, make sure your data is as "clean" as possible if you are going to import it into Core, especially if you are thinking of using the accounting module.
BQE Core Implementation
BQE Core Training
BQE Core Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We did not purchase premium support and I was not aware this even existed. Even if I had I doubt we would feel the need to purchase it as I have always had a great experience calling the regular support team.
Yes - Yes, BQE has an email where you can report these types of situations as well as make suggestions for improvements. They will open a case and let you know when it has been resolved.
Honestly, I feel that every time I call I am made to feel that my call is important and they are here to help me. Recently I spoke to Jeremy from the support team and he went out of his way to guide me through customizing one of their reports for project profitability and solved a glitch for me. He also found an area that was not working as it should, so he sent it over to the tech team to get it looked at and advised he would email when it was resolved. It was fixed within the hour.
Using BQE Core
Like to use
Easy to use
Technical support not required
Feel confident using
Lots to learn
BQE Core Reliability
I can only remember a couple of times in 4 years that Core has been unavailable.
Integrating BQE Core
We ended up not being able to integrate as we had some issues with our chart of accounts. In the end we decided to use Core accounting.