Architect's review of BillQuick
May 31, 2016

Architect's review of BillQuick

Fred Blome | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BillQuick

I have a small architectural practice doing exclusively custom residential work. Before BillQuick, I was using my ad-hoc spreadsheet method of time sheets, record keeping, and manual invoicing. Once I brought a couple of outside architect consultants on board, this system went from time consuming to completely unworkable. My ad-hoc system was already terrible for historic record keeping. BillQuick has solved this completely and the all day chore of monthly billings is now quick and something I look forward to doing.
  • Retainer management: I had spent much time researching timekeeping and billing options, including most of the newer online systems. The ability to handle retainers throughout the project was one of the things that set BillQuick apart.
  • BillQuick has so many subtle options that I am finding that it can handle just about any record keeping and billing option that I need.
  • Support: I can't say enough about the high level of support I've received from the BillQuick support team, whether it's my glitch or a software issue.
  • Phases: Although BillQuick does handle phases for projects, I would like to see this made more comprehensive and flexible. BillQuick phases work best where phases have strict contract amounts or percentages. Our contracts are set up with an overall contract amount, but the phases are not set at any specific amount. I would like to some more built in flexibility to handle this scenario.
  • Online Bill Payments: I would like to see this either provided directly through BillQuick or directly with an API and a third party. Currently, the only conduit is syncing via QuickBooks, and from there, syncing to a third party.
  • Clearly, simply from a monthly time investment required for just invoicing jobs once a month before and after I started using BillQuick, there is no question of the time savings, freeing up time for other uses and billable work.
I tested and analyzed every possible system I could find, online or desktop. Here's my summary:
    • It seemed none of the online systems, except BillQuick, had the flexibility to handle the various differences in contracts and billing structure that a typical architectural practice has, like multiple and complex rate structures, consultants, etc.
    • Transparency: Most online systems are very clear about costs. BillQuick has adopted this.
    • Options of installation: online vs. desktop, both are available.
I can't see any type or size of architectural practice where BillQuick would not be appropriate.

Using BillQuick

1 - Architect/Owner
  • Time record keeping
  • Invoicing & receivalbles
  • Consultant payables
  • Historic record keeping and reporting
  • We are developing syncs to online payments but I would like to see that directly inside BillQuick
No complaints and it takes care of our needs.

Evaluating BillQuick and Competitors

Yes - Excel and Word, which become extremely complicated and time consuming, let alone difficult to explain to newcomers.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
I tested using a trial version and could quickly see that it would work fine for our needs.

BillQuick Implementation

It does take some time to understand the options and to find the best invoice template.
Change management was minimal

BillQuick Support

They've taken care of every issue.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Using BillQuick

It works.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Lots to learn