BrainStorm vs. WalkMe

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrainStorm
Score 9.8 out of 10
N/A
BrainStorm's on-demand platform QuickHelp is adapted to each company and individual user and is engineered to turn education into learning experiences.N/A
WalkMe
Score 7.5 out of 10
N/A
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.…N/A
Pricing
BrainStormWalkMe
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BrainStormWalkMe
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
BrainStormWalkMe
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BrainStormWalkMe
Small Businesses
Pendo.io
Pendo.io
Score 8.3 out of 10
Pendo.io
Pendo.io
Score 8.3 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.4 out of 10
Whatfix
Whatfix
Score 9.4 out of 10
Enterprises
Whatfix
Whatfix
Score 9.4 out of 10
Whatfix
Whatfix
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BrainStormWalkMe
Likelihood to Recommend
10.0
(1 ratings)
8.1
(29 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
BrainStormWalkMe
Likelihood to Recommend
BrainStorm
Using the Brainstorm platform, we are able to provide employees with quick and instant training on pretty much everything Microsoft 365. The video training is perfect for the workforce: it's timely, precise, and very thorough. If we were to hire trainers to build and deliver all specific MS product training, it would not be cost-effective. The value of Brainstorm shines through from the aspects of productivity training. What is not much talked about is the time and cost savings associated with self-education. Users of the platform can uncover product use tips and tricks without contacting the company's help center or bothering to ask another co-worker for help. The Brainstorm platform provides courses that greatly improve the user's MS product line experience.
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WalkMe
  • New system implementation - if you're switching or upgrading systems, you can ease users through the transition by providing in-system contextual guidance, extra tips, and automating clicks they don't need to worry about.
  • Data integrity - if you have users making mistakes in the system, you can add validation with WalkMe without the need for developer time and reduce those errors and upstream problems, and related costs
  • Reducing support tickets - if you have support tickets coming through about how to do tasks in a system, you can reduce the time and cost of your support staff answering these tickets by addressing the queries with WalkMe content
  • Change management - ease users through change with guidance and provide in-system surveys
  • Onboarding - bring new users quickly up to speed with onboarding tasks
  • Automation - automate your regular processes and cut system time, freeing users up for more important tasks
  • Process/system analysis - use the analytics to track where users are dropping off in processes and making errors and address these with WalkMe content
  • User experience - make your system more user friendly
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Pros
BrainStorm
  • Brainstorm provides short bite-size training that is super easy to grasp
  • The short e-learning modules are perfectly designed to get users engaged and learning.
  • Customer service and monthly account check-ups are A+ level.
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WalkMe
  • Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
  • Great analytics on our platform, usage and adoption by users, and surveys
  • Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going
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Cons
BrainStorm
  • Monthly training content could be more varied or customized for the individual user experience.
  • Maybe create a "software" finder that suggest tips and tricks to more advanced users.
  • Advertise more of the "live moderated events
  • Promote the "groups" function more by explaining how the group can benefit the user from peer experience
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WalkMe
  • Firefox plugin: The only time I use Firefox is when building a walk-thru. I would like to be able to use Chrome to build the walk-thrus.
  • Logic: Walk-thrus, Launchers, Shoutouts and walk-thru steps use different logic. I can't always fire something based on a click or URL when sometimes I would like to.
  • Design: You can use CSS to customize the look of your walk-thrus, but there isn't a way to remove the sidebar color of the walk-thrus.
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Usability
BrainStorm
No answers on this topic
WalkMe
WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
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Support Rating
BrainStorm
No answers on this topic
WalkMe
The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible
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Alternatives Considered
BrainStorm
Brainstorm is just a better enterprise training system compared to other MS-365 training applications on the market. BrainStorm QuickHelp includes reliability and ease of use already built into the system which is very user-friendly. Speaking of the training tools, they are formatted in a huge variety of deliverable media that the end user will feel comfortable with: PDF, video, live event, group learning forums, et. Learners can forge their own path and set up their own learning schedule on their own time. These customized paths can be perfectly tailored for each user's needs. Honestly, Brainstorm Quickhelp just makes it easy.
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WalkMe
My understanding is that WalkMe was selected based on its capability to support our requirements for our enterprise software. We wanted a product that allows us to provide help at the point of need, provide as little or as much help to guide the user to successfully use the product, and a product that is scalable and can support our growing capabilities.
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Return on Investment
BrainStorm
  • ROI - employee driven training
  • ROI - less calls into the helpdesk
  • ROI - contains both deployment and productivity focused training
  • Negative - user acceptance to the training could improve
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WalkMe
  • With a promise to help onboard, we found that as people interacted with the walk throughs they didn't get any significant value. Self-service wasn't improved, in fact, we got more complaints from the walk throughs than help from them.
  • NPS surveys were a nightmare to try and integrate with our CRM so we could action the results. Lost time and energy without much support from the WalkMe team
  • No improvement to our Product Adoption, so all cost and time and energy spent on implementation was a loss.
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ScreenShots

WalkMe Screenshots

Screenshot of Reduce support costsScreenshot of Accelerate the onboarding processScreenshot of Automate any repetitve processScreenshot of Record your users in session to gain valuable visual analytics.