WalkMe is a market leader in Digital Adoption space and deservingly so
May 03, 2022

WalkMe is a market leader in Digital Adoption space and deservingly so

Krishna Khanna (they/them) | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WalkMe

We have been unlocking huge value by bringing WalkMe to our many products for the last 3 years. We have been using WalkMe for many use cases or opportunities, such as Training/Onboarding new users, managing changes/updates in those platforms, ensuring our users are entering correct data, and finally learning user behavior from analytics.
  • Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
  • Great analytics on our platform, usage and adoption by users, and surveys
  • Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going
  • Definitely need more work on analytics and more detailed reports
  • The editor needs some improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others
  • After-sales support could be a lot better, especially when it comes to scaling and operationalizing
  • Step-by-step tutorials using SmartWalkthrus, providing contextual help using SmartTips and Launcher buttons
  • Adding surveys in our tutorials and throughout the app to gauge feedback on specific flows and changes in the platform
  • Announcing updates to existing areas, new features, downtimes, etc. using ShoutOuts
  • Ensuring data integrity using automated flows and validation tips
  • Has saved a lot of hours and dollars that we would have otherwise invested into creating trainings, coaching sessions, etc. Also, provided support to users in their flow of work without burdening them to remember every feature from coaching sessions
  • Saved a lot of clicks for our users using automation and auto steps in our tutorials, giving them productive hours back in their day
  • Correct data from different systems by ensuring users are blocked or guided properly in critical forms
WalkMe was much better in terms of features, implementation, and analytics. It's a market leader in the Digital Adoption space so it made sense to begin our digital adoption journey with this tool. The sales team also spent a lot of time with us in understanding our organization, our tools, and our use cases and were also ready to answer any questions we had. They also showed their willingness to work with us by negotiating on cost and services and provided multiple options to help us choose.

Do you think WalkMe delivers good value for the price?


Are you happy with WalkMe's feature set?


Did WalkMe live up to sales and marketing promises?


Did implementation of WalkMe go as expected?


Would you buy WalkMe again?


WalkMe is a great tool to support digital transformation efforts at an organization--it can reduce the training/learning time for both the users and the creators. It can also support onboarding, change management, data integrity, and creating a seamless connection between platforms and many others.

It's not a tool for simple, intuitive platforms that do not change frequently.