Overall Satisfaction with WalkMe
I use WalkMe to provide just-in-time help for our web-based enterprise software. We are trying to help users quickly learn and understand our product so they can be successful using the product. We also use WalkMe to understand what the customer pain points are and how we can anticipate and prevent those pain points and include WalkMe help items to guide the user in best practices and ultimately success using our software.
- Allows us to provide just the right amount of help at different points in the product use workflow.
- Allows us to segment the help to show only relevant help at different points in the UI.
- Allows us to link help items together and guide users to more and more information as needed.
- Allows us to link to outside sources for additional information/support.
- I would like to see some way to manage versions of the help from release to release, as currently the only way to see/roll a help item back to a time in the past is to revert to that time.
- We had run into some issues with duplicating images in the Assets Library, but that has just been fixed!
- Ability to designate what help appears on what pages.
- Ability to link help content.
- Ability to include images and video clips in the help.
- Ability to link to external sources of help/support.
- It is too early to assess the business impact, but internally, WalkMe has been very well received. Development now requests WalkMe support to help users more readily understand and be successful with our software.
My understanding is that WalkMe was selected based on its capability to support our requirements for our enterprise software. We wanted a product that allows us to provide help at the point of need, provide as little or as much help to guide the user to successfully use the product, and a product that is scalable and can support our growing capabilities.
Do you think WalkMe delivers good value for the price?
Are you happy with WalkMe's feature set?
Did WalkMe live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of WalkMe go as expected?
Would you buy WalkMe again?
My experience has only been with web-based software and WalkMe is serving us great by providing help for the same. We can scale the help to as little or as much as we want/need for each user workflow. Because the help collection is searchable and linkable, users can quickly find their way around the help system and also find more and more information as needed.