Bright Pattern Contact Center vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Bright Pattern provides an AI-powered omnichannel contact center software that can be deployed quickly. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers advanced omnichannel cloud platform with
$70
Monthly
UJET
Score 8.3 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
Bright Pattern Contact CenterUJET
Editions & Modules
Voice Select
$70
Monthly
Professional
$100
Monthly
Premium
$140
Monthly
Enterprise
Call for Info
Monthly
No answers on this topic
Offerings
Pricing Offerings
Bright Pattern Contact CenterUJET
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOne-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
More Pricing Information
Features
Bright Pattern Contact CenterUJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Bright Pattern Contact Center
8.9
11 Ratings
UJET
8.3
2 Ratings
Agent dashboard8.511 Ratings9.02 Ratings
Validate callers9.211 Ratings8.52 Ratings
Outbound response8.811 Ratings8.52 Ratings
Call forwarding8.811 Ratings7.01 Ratings
Click-to-call (CTC)8.69 Ratings8.52 Ratings
Warm transfer8.911 Ratings9.02 Ratings
Predictive dialing8.89 Ratings8.52 Ratings
Interactive voice response9.310 Ratings8.52 Ratings
REST APIs8.910 Ratings7.01 Ratings
Call scripts8.77 Ratings7.52 Ratings
Call tracking9.210 Ratings8.52 Ratings
Multichannel integration8.98 Ratings00 Ratings
CRM software integration8.510 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Bright Pattern Contact Center
8.9
10 Ratings
UJET
7.9
1 Ratings
Inbound call routing9.310 Ratings7.01 Ratings
Omnichannel inbound routing9.19 Ratings8.01 Ratings
Recording9.110 Ratings9.01 Ratings
Quality management8.89 Ratings8.01 Ratings
Call analytics8.58 Ratings8.01 Ratings
Historical reporting9.19 Ratings8.01 Ratings
Live reporting9.010 Ratings8.01 Ratings
Customer surveys8.79 Ratings7.01 Ratings
Customer interaction analytics8.17 Ratings8.01 Ratings
User Ratings
Bright Pattern Contact CenterUJET
Likelihood to Recommend
9.4
(11 ratings)
9.0
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.4
(11 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.2
(11 ratings)
-
(0 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Bright Pattern Contact CenterUJET
Likelihood to Recommend
Bright Pattern, Inc.
Bright Pattern is an extremely powerful communication software that is simple to use, quick to deploy, and easy to manage. The strength of their voice connection is strong, not brittle like other providers. Bright Pattern has all the tools you need to provide remarkable customer service.
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UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
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Pros
Bright Pattern, Inc.
  • AI platform integration - IBM Watson, Google Dialogflow, for example
  • Quality Management - out of the box sentiment anlysis
  • Unified agent desktop - ability to see all channels in one pane of glass
  • Robust analytic widgets that can also drive wall boards
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UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
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Cons
Bright Pattern, Inc.
  • Over the past 5 to 6 months I have not had any issues with the contact center, and the staff are very pleasant.
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UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
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Usability
Bright Pattern, Inc.
Most of Bright Pattern Contact Center's features are fairly straightforward. Anything my agents may need is set in categories that are easy to search through. Switching through different interactions is as simple as clicking on a new tab. I am able to organize my phone trees and the agent queues to allow calls and chats to route to the correct team and cut down on the need for our agents to act as triage.
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UJET
No answers on this topic
Reliability and Availability
Bright Pattern, Inc.
It is always on. The only outage to date that I have experienced was with an upstream telco provider. The inbound leg telco was hit by a DDOS attack which led to delays in routing calls to the platform. This was not the fault of the Bright Pattern platform but the telco provider.
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UJET
No answers on this topic
Support Rating
Bright Pattern, Inc.
The support received from Bright Pattern is great, they are always willing to provide support assistance with queries and are very knowledgeable on the product, the back end developers always adding new features and functionality, and these are always explained in detail so end-users and partners are able to make full use of these developments.
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UJET
No answers on this topic
In-Person Training
Bright Pattern, Inc.
In-person and virtual training was great, but Bright Pattern could use some online training videos similar to other platforms. I would welcome online training videos to keep the steady flow of new agents up to date. Admin training is one of the largest areas that need video. The static documentation is great. It is pretty easy to follow and configure your contact center as you progress through each step. The documentation is available online on an easy to use knowledgebase or wiki style site. You do not need a user account to access the help docs, meaning that users at any level can freely access the materials to learn about the platform.
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UJET
No answers on this topic
Online Training
Bright Pattern, Inc.
Online training is documentation based only. It is thorough and step by step, but no videos.
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UJET
No answers on this topic
Implementation Rating
Bright Pattern, Inc.
I have done a few of these now for a multiple number of our contact centers. It has been really smooth. It is a fun platform to work with. I enjoy building new ideas within the scenario builder. Because I enjoy it, I am not afraid to try something new and innovative.
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UJET
No answers on this topic
Alternatives Considered
Bright Pattern, Inc.
Bright Pattern prides itself on providing out-of-the-box functionality. Unlike many of the other platforms listed, there is no need to subscribe to additional options for increased feature functionality nor is there a need to implement additional plugins to get to a desired level of operability. Much of what is needed to build a world-class contact center platform is a part of the solution on day one.
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UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
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Return on Investment
Bright Pattern, Inc.
  • We were able to automate features such as information change requests and W-2 reprint requests which cut down up to 4,000 agent interactions a day during the W-2 season.
  • With training features and the ability to specify skills, new agents are able to jump in quickly and build up their level of support gradually as they become ready to handle more interactions at once.
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UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
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