Brightree vs. PointClickCare Core EHR Platform

Billing and tracking customer's medial DME items. Not used for any other field but medical.

Incentivized

PointClickCare Core EHR Platform is an excellent platform for monitoring patient data. The ability to generate customizable reports is extremely helpful when it comes to analyzing various kinds of data (e.g administration record reports, action summary reports, detailed census reports). The platform really does a great job organizing patient data in a way that is intuitive and easy to interpret.

Incentivized

• Customer Support: never an issue, fast and responsive
• User-Friendly: no issues training staff to use the software
• Increased billing efficiency: easy to use and understand

Incentivized

• Ease of documentation for Activities of Daily Living (ADL)
• In system Insurance Eligibility
• In system IRM (CRM)
• Full clinical chart that speaks to the financial application

• Can sometimes be slow as its a cloud service.
• They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Incentivized

• It would be interesting to allow for a "post cash" aging view, whereby those who post cash can see what the aging will look like once a cash batch is posted. Otherwise, I have no immediate items which could benefit from imporvements.

Overall great product. Reporting could be much better and they are working on that.

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Incentivized

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Incentivized

PointClickCare Core EHR Platform was selected because it is organized much more cleanly than MatrixCare. In PointClickCare Core EHR Platform, patient EHRs are laid out in such a way that accessing different kinds of information is a lot quicker than it is in MatrixCare. In PointClickCare Core EHR Platform, all of the tabs (profile, census, DX list, progress notes, assessments, etc.) are easily accessible with just one click. In MatrixCare this is not the case, as you must first click into another menu before being able to access other tabs. Also the overall look of PointClickCare Core EHR Platform is more professional and streamlined.

Incentivized

• Impact remains to be seen, but overall simplifying billing and customer management
• Better communication with physicians/referral sources
• Scheduling is easier

Incentivized

• The platform has helped to increase productivity within our organization.
• Increased workflow efficiency leading to less hours spending time compiling data.
• Allowed our organization to expand the number of business opportunities -- the increased workload is manageable due to PointClickCare Core EHR Platform's usability.

Incentivized