BT Cloud Work vs. eVoice vs. Phone.com

The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable.

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If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

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Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

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• HUD
• Teams Integration
• Call forwarding

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• Low Pricing.
• Ease of use.
• Professional voicemail.

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• Customer service and live chat are amazing
• Simple, straight forward
• Easy to setup
• Affordable

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• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

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• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

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Very user friendly and easy to understand. Also very straight forward for administrators to manage.

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Very similar, came down to cost.

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I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

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• Cost reductions
• Flexibility
• Sustainability

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• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

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• Reduced cost and improved our efficiency - all reps love it.

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