BT Cloud Work vs. Sangoma Communications Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BT Cloud Work
Score 8.0 out of 10
N/A
BT Global offers unified communications as a service.N/A
Sangoma Communications Platform
Score 8.9 out of 10
N/A
Sangoma's Communications Platform, including the former Switchvox and Business Voice+ from Star2Star, is a UCaaS system, allowing users to simplify communications down to one solution delivered on-premise, on cloud, or via hybrid deployment.N/A
Pricing
BT Cloud WorkSangoma Communications Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BT Cloud WorkSangoma Communications Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BT Cloud WorkSangoma Communications Platform
Features
BT Cloud WorkSangoma Communications Platform
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
BT Cloud Work
8.0
1 Ratings
4% below category average
Sangoma Communications Platform
-
Ratings
Multi-level Interactive Voice Response (IVR)8.01 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
BT Cloud Work
7.8
1 Ratings
7% below category average
Sangoma Communications Platform
-
Ratings
Answering rules8.01 Ratings00 Ratings
Call park8.01 Ratings00 Ratings
Message alerts8.01 Ratings00 Ratings
Voicemail Transcription7.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
BT Cloud Work
8.0
1 Ratings
6% below category average
Sangoma Communications Platform
-
Ratings
Mobile app for iOS8.01 Ratings00 Ratings
Mobile app for Android8.01 Ratings00 Ratings
Best Alternatives
BT Cloud WorkSangoma Communications Platform
Small Businesses
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.4 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
Medium-sized Companies
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BT Cloud WorkSangoma Communications Platform
Likelihood to Recommend
8.0
(1 ratings)
10.0
(2 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BT Cloud WorkSangoma Communications Platform
Likelihood to Recommend
BT Group
The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable.
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Sangoma
Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
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Pros
BT Group
  • HUD
  • Teams Integration
  • Call forwarding
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Sangoma
  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
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Cons
BT Group
No answers on this topic
Sangoma
  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
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Usability
BT Group
Very user friendly and easy to understand. Also very straight forward for administrators to manage.
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Sangoma
No answers on this topic
Support Rating
BT Group
No answers on this topic
Sangoma
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
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Alternatives Considered
BT Group
Very similar, came down to cost.
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Sangoma
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
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Return on Investment
BT Group
  • Cost reductions
  • Flexibility
  • Sustainability
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Sangoma
  • Ease of forwarding calls when out of office has been a life-saver.
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ScreenShots