BugHerd vs. Digital.ai TeamForge vs. Jixee

BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.

Incentivized

CollabNet TeamForge is more well-suited for technically knowledgeable users such as developers, systems analysts, QA but not for non-technical users due to the technical data used throughout the tool. CollabNet TeamForge is appropriate for most applications development. In any industry especially suited for high demand software delivery environments.

Incentivized

Jixee is particularly useful when it comes to automating the creation, updating, and completion of development project tasks. Jixee facilitates cross-platform collaboration by integrating with services currently used by development teams. Jixee has the ability to interact with chat apps, allowing teams to stay in touch.

Incentivized

• The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
• The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
• The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
• I enjoy the conversations and tagging features within each bug ticket.

Incentivized

• Code security.
• Code migration.
• Agile tie-in.

Incentivized

• Its goes very well with the task automation.
• Its very easy to learn and then to use.
• It consolidate all aspects of the development or task completion cycle.
• Supports cross platform.
• Engages team a lot, hence imparts a better bonding.

• It would be nice if it offered more integrations.
• Workflow could be a little more sophisticated.

Incentivized

• I would like to see personalization for managing artifacts, that is, allowing the user to customize pages and save personalized settings and then save them as bookmarks.
• I would like an improved subversion browser such as a graphical user interface rather than a basic file explorer.
• I would like built in features for CollabNet TeamForge integrated with subversion so that i can associate my private code branches and code changes.

Incentivized

• The price can be a bit steep. Although you can use it totally free for 7 days to try it out and see if it is useful for your company.
• The payment is per user, which would generate a higher cost to companies with a large number of employees. Although if you join a plan and lower the number of users, the price of the plan is automatically updated.
• This is a cloud-based software, so it cannot work without an internet connection.

Incentivized

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Incentivized

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Incentivized

They always answer the phone when we put a call in, any time. They have consistently sent out contractors when needed and were there every step of the way when we switched over from ClearCase to TeamForge years ago. The support is what you really pay for when you buy into TeamForge.

Incentivized

It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.

Incentivized

CollabNet TeamForge is superior to Mercury mainly because it has a subversion change management tool integrated with the product. CollabNet TeamForge offers more complexity but with more flexibility for managing and tracking projects. I think
CollabNet TeamForge is more comprehensive than either Mercury and JIRA. They're all user friendly tools with short learning curves but CollabNet TeamForge is most efficient in my experience.
JIRA was recently adopted for particular applications and is currently being evaluated by various technology teams.

Incentivized

1. Jixee is always better in terms of handling task management issue. 2. Overall focus is always on agile development. 3. Design templates are very exciting. 4. onboarding tutorial sessions for beginners. 5. accelerates team communication. 6. Real time chat module. 6. No toggle between multiple windows to reference a task.

• Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.

Incentivized

• Unfortunately, I do not have access to ROI information.

Incentivized

• Very easy to use.
• Easy to learn.

Incentivized