BugSnag vs. ControlUp vs. Luciq

It's great for tracking bugs on your app. I don't think I can do anything else besides that...

Incentivized

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.

Incentivized

• The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
• Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
• The information captured by errors has everything I would need to debug an issue.

Incentivized

• The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
• Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
• ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Incentivized

• Makes it easy for the end-users of the mobile apps.
• Provides crash analytics.
• Helps capture user inputs.

Incentivized

• For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
• It would be nice if there was a filter for grouping bugs instead of searching by their name.
• Honestly nothing else, I love 99% of Bugsnag.

Incentivized

• It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
• ScoutBees module has a problem with our version of Horizon, so we can't do a login test
• The local program for ControlUp uses a lot of resources
• The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

• We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
• Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.

Incentivized

I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.

Incentivized

• It has caught bugs on the spot, which allows us to quickly fix them.

Incentivized

• its licensing cost is a bit on high

Incentivized

• Reduced the time to get feedback.

Incentivized