Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
IF you are looking for api testing solution along with service virtualization, then look no further than this tool. This tool also forces you to move your testing lifecycle to much earlier phases of development which helps overall SDLC.
Open source! No license fee involved, no limit to the number of licenses.
Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
Includes all the core features/fields that are needed to log a software bug/issue.
Multiple attachments are possible, supports various formats.
Good for reporting. Filtering mechanism lets you query bugs by various parameters.
It immensely helps to change your entire testing lifecycle approach and to implement Shift Left approach with the extensive emphasis on testing the api's.
This is a great tool to implement Service virtualization for your and/or third-party web services. This will ensure we have 100% environment availability and consistency for automation and performance test environments.
This tool also helps you with test data setup and management which is a very crucial piece of test automation.
It also helps us to implement performance testing for apis using the Blazemeter.
Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
This tool comes with a license cost and not free. Many open source tools offer free api testing solution and so making some functionality of this tool as open source would be good
Load testing piece is not integrated with in the tool and rather uses Blaze meter which is free.
Some integration with UI and api testing will make this tool even more attractive
For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.
It definitely is among the top leaders in API testing and virtualization along with the Parasoft SOA tool. Many open source API testing libraries such as Rest Assured, Karate and even Postman and SOAP UI are free which is a little bit against CA.
It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.
This tool gave a very positive ROI in our group. Especially with service virtualization where we minimized the downtime in our test environments significantly.
Also, service virtualization helps to minimize the costs of hitting third party services often in lower environments.
