Bugzilla vs. GitLab vs. Onboardbase

For any organization that follows a SDLC (Software Development Life Cycle), Bugzilla is a great tool that will facilitate documenting and tracking software issues. Email reminders notify users in the workflow process of who needs to work take action or what the status of the bug is. Task leaders/managers can keep a tab on the overall status of the software bugs. It may not have the bells and whistles of other tools, but serves the purpose as is, out of the box.

Incentivized

It is well-suited for any project that needs VCS. It's an excellent choice for teams that might be remote or have to collaborate across teams. Plenty of features allow for async working. With its dashboards and reporting features, it is also suitable for nontechnical PMs or stakeholders. It allows for very bespoke customization and can most often do much more than you need it to.

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• Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
• Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
• For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
• Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".

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• GitLab excels in managing code versions, allowing easy tracking of changes, branch management, and merging contributions.
• It helps maintain code stability and reliability, saving time and effort in the development or research workflow.
• Powerful code review features, enabling collaboration and feedback among team members.
• Robust project management features, including issue tracking, kanban boards, and milestones.

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• User interface is terrible. It was built in the 90s and still looks like it. While the back-end is robust, the front-end is antiquated. It provides too many options and is easy to break.
• Reporting is weak. It provides some basic statistics but doesn't provide details. You can find out how many reopens there are, but you can't know how quickly things go from reopen to complete.
• Doesn't have the best "canned" workflows. Software is done by teams. Bugzilla doesn't "out of the box" have workflows that mimic what a typical software organization does.

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• CI variables management is sometimes hard to use, for example, with File type variables. The scope of each variable is also hard to guess.
• Access Token: there are too many types (Personal, Project, global..), and it is hard to identify the scope and where it comes from once created.
• Runners: auto-scaled runners are for the moment hard to put in place, and monitoring is not easy.

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For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.

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I really feel the platform has matured quite faster than others, and it is always at the top of its game compared to the different vendors like GitHub, Azure pipelines, CircleCI, Travis, Jenkins. Since it provides, agents, CI/CD, repository hosting, Secrets management, user management, and Single Sign on; among other features

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This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

I find it easy to use, I haven't had to do the integration work, so that's why it is a 9/10, cause I can't speak to how easy that part was or the initial set up, but day to day use is great!

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I used it.

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I've never had experienced outages from GItlab itself, but regarding the code I have deployed to Gitlab, the history helps a lot to trace the cause of the issue or performing a rollback to go back to a working version

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No real issues here.

GItlab reponsiveness is amazing, has never left me IDLE. I've never had issues even with complex projects. I have not experienced any issues when integrating it with agents for example or SSO

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Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need

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At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when GitHub was acquired by Microsoft

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I know it.

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Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

Bugzilla is affordable and easier to use by newly forming team or group in our organization. As the team grows bigger we still continued to use Bugzilla as it is comfortable to use. We tried JIRA tool for bugtracking but it was expensive when compared to Bugzilla so switched back.

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GitHub is an inferior product from most points of view. We had to use it and the teams finds no positives about it. Everything is a downgrade from our previous GitLab solution. GitLab CI\CD is vastly superior to workflows, for example doing a manual node is just "when : manual" in GitLab while you have to do clickops in GitHub to achieve the same. No overview of code in branches is a minus when we tried to figure out what our colleagues are trying to merge as it looked off.

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I used it

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I think is very well designed, and like any VCS it works as intended

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• Unification of toolset (one tool for managing software development defects and customer escalations)
• User appreciation for ease of use in finding interrelated issues amongst different product areas
• Users continue to express how ugly Bugzilla is, and while skins are readily available, none give a really polished feel to the system.

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• GitLab cut down our spent on container, package and infrastructure registry
• Best thing is we can now have everything in single platform which cost effective too
• Quality of support is really good and they do have emergency support team as well which is great

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